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By: Carole M.
Northwest Urgent Care
Very disappointed in care of our son. Never had a doctor refuse to speak to us. This one did. Son was there approx 3 weeks one call from doctor about his care. When we drove there and ask to speak to him he told us to speak to nurse practioners... We thought he supervised them. Son was non verbal the first 10 days or so. If he accidentally hit the call button they would use intercom to repeated ask if he needed something, before coming to his room.His case manager insisted he refused food and ate little or nothing from his trays.... He was on a nothing by mouth order until 4 days before we moved him. When ask about this she insisted she never made the statement although 3 people heard her. Don't go there! But on the plus side it was clean!
By: carrie.nobleerickson
Kootenai Urgent Care Clinic
KMC needs to monitor their parking attendants more closely. They have one male that thinks that he's a bouncer at a bar. He uses intimidation to get his point across when all he has to do speak kindly. I wish I had a name to a least bring him to the hospitals attention. He was rude and obnoxious. I have been going to KMC for 14 yrs and NEVER had a problem. This "bad apple" ruins the all ready stressful experience!
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By: Dave A.
Kootenai Urgent Care Clinic
Dr.Denning & Sarah are the very best in the whole world. Their bedside manner is also the best. They take such good care of me. I am just an old man (73) with a lot of pain who just wants to live out the rest of my life as best as I can. They are helping/making sure that I can do just that. 'God' bless them for what they do for me. Thank you both............. Dave Anderson Spirit Lake Idaho, USA.
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By: Jim M.
Kootenai Urgent Care Clinic
Recently went to Kootenai Urgent Care for a treatment and was pleasantly surprised at the experience. Staff were exceptionally attentive and helpful. Nurse did her prelims quickly and efficiently. And the doctor spent time explaining the procedure; he was professional and caring. Answered questions in "English" so that I clearly understood what was going on.Highly recommend the staff!!!!!dr. j
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By: Eva I.
Kootenai Urgent Care Clinic
I was a recent patient at Kootenai Outpatient Surgery, I can say that it was the greatest experience that I had so far. It was clean,efficient and on time. The staff was the greatest making you feel at home and very willful to help, they are all so friendly
By: ronnagu5
Kootenai Urgent Care Clinic
It was a very nice and clean facility as well as courteous, respectful and friendly staff. I would feel comfortable coming here for any urgent medical need. Thank you KUC physicians and staff!
By: rosemarybr8
Kootenai Urgent Care Clinic
The nurses were absolutely wonderful and my wait time to be taken back to a room was extremely reasonable. However it seemed to take a long time to actually see the doctor.
By: patriciawi5
Kootenai Urgent Care Clinic
Amazing experience. It was very good. Great nurse, very caring and understanding, A+++. Doc was great.
By: anast2
Kootenai Urgent Care Clinic
It is always a good experience, nice staff and get to you back soon. Friendly and fast. Great care.
By: tamimi9
Kootenai Urgent Care Clinic
It's great that you will fill prescriptions in the office! Very good.
Tips & Advices
Under most health insurance plans, urgent care visits will require a copay that is usually less expensive than emergency room visits, but more expensive than standard doctor visits - around $120 on average. Urgent care staff do not have much information regarding individual coverage, so be prepared and check with your insurance provider to understand costs.
It is common for urgent care physicians to recommend follow-up treatment after an initial visit. Most commonly, patients will be asked to return to the clinic or their primary care doctor if symptoms get worse or do not improve in a certain amount of time. Patients might be referred to a specialist for treatment of more complex conditions. Or patients may simply be given a few basic tips for recovering at home. In any case, patients should follow the doctor’s advice regarding next treatment steps.
If needed, urgent care doctors can prescribe medication to treat conditions. This may include antibiotics for an infection or pain medication for a broken bone. Be sure to follow the doctor’s instructions for taking these medicines.
Be sure to explain your symptoms to physicians in as much detail as possible. Note when or where the symptoms first appeared if possible. Inform urgent care staff of any medical conditions you may have, all allergies, and all medications you are currently taking. Also be sure to bring proper forms of identification, and any health insurance cards/information to help process your visit.
You should be able to find a 24-hour urgent care clinic by searching online resources such as yellowpages.com. Be sure the location is included in your health plan network before visiting.

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