The owner does not work on site anymore and the new director doesn't continue the exceptional experience that previous parents use to talk about. Their policies change often with the new director, the staff are not aware of the changes. They started doing a snack time at 4:30pm. I assumed when kids are hungry they get to eat after lunch. The snack is small of either crackers or veggie straws and my16 month old son would still come home extremely hungry and frustrated. I spoke with one of the teachers about how veggie straws are not enough for him to satisfy his hunger. She said they can offer his dinner if I brought it. My schedule changed and twice a week I am not able to start dinner right at 6pm and remembered what the teacher said. After they gave my son his dinner twice, the director came to me saying they no longer will give dinner because it is not fair to the other kids and she said she talked to the owner of the facility. Then the next week, a kid in his class was being given dinner. I contacted the owner who I have not heard back from and I feel I was lied to by the director. My son is always hungry when I pick him up. I fill his sippy with milk every evening before we leave because he sucks it down to replace the hunger and they refuse to provide him more food provided by me to keep him happy. This week his oranges are removed from his lunch bag and not given to him, they are kept in the fridge. I placed a note in his lunch bag stating that he has oranges in the fridge and they don't use them. I have complained before about this to the teachers and it bothers me to send food and they don't use it, and I have to remove it after it has spoiled at the end of the week or longer if I didn't see it previously. Also when he has teething moments I provide teething tabs. When i see he is in pain I tell the teacher he has teething tabs and what to look for when hes painful. She told me she only believes in teething toys and not medications and she doesn't see how teething tabs help. I had to take things to the director just to make sure my son received teething tabs to sooth his pain. I was tired of being sent home seeing my son fussy and frustrated who didn't nap because of the pain and was acting fussy because of the pain but no body gave him teething tabs or his extra food to stop his hunger. Also, if you want a receipt for payment, they no longer place it in your child's cubby. I was told by the owner they would staple my receipt of payment to my son's daily sheet. I was not getting a receipt regularly before I talked with the owner personally. The rest of that week I still did not see a receipt as promised. I spoke with the teacher and asked her to sign the receipt I had from the bank so at least I had something for my finances. She pointed to the basket that was more then half filled with ALL the students of the school's receipts. I didn't know about the basket because ever since we started going there, they placed it in his cubby. I brought up how the owner said they would staple it and they said they have done that before but they now do the box on their desk by the entrance. The parents sift through it looking for theirs. Personally, I like to keep all of my financial business private and allowing other parents the ability to see what everyone else pays is a confidentiality issue. I doubt the owner would be comfortable with such practices. I truly wished she was around her business more and not overly wrapped up in her second business so it could be the way people use to praise it. My son has bonded with the other kids and none of the kids are biters or aggressive. I don't have to worry about my son learning bad behaviors while playing with the other kids.
I cannot even begin to express my undying gratitude and thanks to the staff at Tiny Tot University. Both of my children attended TTU, and while my daughter is now in second grade, my son remains at TTU. My children started attending TTU when they were young. The staff worked with the specific needs of my children and helped to create a warm, caring, and educational environment for my children. When my mother became ill with cancer, they worked with my constant schedule changes to accommodate the needs of my family during our time of need. The staff at Tiny Tot are unlike other day care/preschool centers I have researched. They take time to prepare quality, invigorating lessons that are not only developmentally appropriate, but thoroughly enjoyable to the kids. Not only that, but they take the time to get to know each and every child while playing with them. There is a new director as of 12/26/14 and though I did like the former director, I LOVE the current director. Ms. Chelsea has proven to love children with all of her being and couldn’t love them more if they were her very own. She works tirelessly to ensure that the children have a quality learning experience every day and even spends her evenings and weekends preparing for the events of the following week.Meeting the demands of many different families is difficult. The staff at TTU goes out of their way to establish an environment that is very much an extension of home for each individual child. They differentiate and ensure that the needs, both physical and emotional, are not only met, but in a way that the children feel loved and thrive. In the five years my children have attended, I have seen very few policy changes and those that were created were as a result of changes in state policy or were simply in the best interest and safety of the children. Simply stated, I wouldn’t hesitate to recommend Tiny Tot University as a day care/learning center to anyone that wants their child to be loved, to learn, and to flourish.
Both of my boys and my niece attend TTU and we truly love it! They have learned so much while they have been there. The teachers are absolutely amazing with them. My 4 yr old is a picky and slow eater and they always make sure he eats. That was a concern for me. My 2 yr old hated books at home and if I sang the “ABC’s” he lost interest. Since going there he sings to me and brings books for me to read to him. I have come in to secretly watch how he is at TTU compared to home and I couldn’t believe how well he listened, behaved, and followed directions. My sister has asked one of the teacher to watch her daughter after TTU closes (because she was stuck at work late) and the teacher gladly did. She was great with her, my niece (2yrs old) loved hanging out with her. The teacher took her to Target and even bought her a toy (my sister had no problem with her taking her out since she had a car seat and it was a last minute request). Whenever I had a concern I spoke to the teacher directly and the director. They always corrected any issues. No place is ever going to be perfect. I have been to other daycares when picking up my nephew and prior to using TTU, and not only do they cost more but they have their flaws as well. The difference I noticed is when I addressed an issue I didn’t feel like they were annoyed with me or that they took it out on my kids. On the contrary, I truly believe they love our kids and take the best care of them. I have recommended TTU to friends and family and will continue to recommend them. Oh, and when a teacher is not cut out to be there…they have fired them. I can appreciate that they want to keep good teachers on staff that want to teach and take care of our kids.
01/17/2017Twaide Childcare & Learning Center
In response to Theresa J:We provide a safe, healthy, nurturing and responsive setting for children. Parents are responsible for any payments due for childcare. We have no control over the Michigan Department of Human Services time frames for approving or DENYING individuals childcare. Therefore, it is the parents responsibility to pay tuition rates agreed upon by both parties. In addition, parents are required to pay their family rate contributions every two-weeks based on their monthly income. In this particular case, the parent was denied childcare on at least 3 attempts based on income. Therefore, we offered childcare for her children at a substantiel discounted rate of $250.00 every two weeks for 3 children, ages 1, 2, and 6 years old. Meanwhile, while her DHS case was finally being processed and approved. The rate remained the same for at least 1 month.The parent was provided the handbook and contract, which she signed. Jan. 2017, our policy and contracts were revised. She was provided the policy and revised contract. However, she claims she didn't receive it. Yet a staff member and director witnessed her reading it.Our agency has the right to revise contracts at anytime if necessary. The parent was approved for DH S services which provided 80 hours. Yet the parent continously exceeded the approved amount.Our prices are fair and reasonable. We are open from 5:30am to 12:00am. We are not a baby sitting service. We give parents 1 hour to pick their children up before charges occur. DHS hours provided are for childcare services and not for parents to scrutinize.
05/14/2015Diapers 2 Diplomas Learning Center
Let me just start off by saying, "I Absolutely Love This Center!" I was a little hesitant at first because I knew nothing about this center and there were not many online reviews. However, after my previous child care provider did not work out. I decided to give this center a try mainly due to location. Well let me just say this was one of my best decisions yet! When my son started this center he was having issues with authority, behind told No, getting out of play mode and just listening to anyone other than his parents. Well this center was very understanding, nurturing and patient with my son. I was so worried that he was going to be kicked out. About (2) months in, my son did a total 360 and listens (I mean really listens and follows directions from his teachers) he gets along well with the other kids. It easies my mind and heart knowing that he is thriving at this center. They pretty much cater to all of your needs. I decided this center needed a recent review from an honest parent. P.S. You also get referral credits so if you decide to enroll your child at this center tell them Courtney S. referred you. One Happy Mom....
02/05/2017Twaide Childcare & Learning Center
I love this facility so much, I highly recommend this center. The staff is affectionate and welcoming towards my child. This is not only somewhere children interact and play together, but also are educated. My child is excelling in math, science, reading, and writing. My child came home and was able to tell me the smallest planet as well as the largest planet. She is able to express her feelings, interpret the food groups, identify rhyming words, read her sight words, and able to do her homework with very little assistance. She (the owner) has taken her time out to accommodate my extensive schedule and stay here with my child. No other center that I'm familiar with works with if you have a flexible schedule as well as she does. Not to mention the cleanliness of the center is kept up to par. The owner shows trustworthiness, integrity, dedication towards my child and her future, also is very sweet and compassionate. I'm highly indebted for the facility, staff, and owner.