I bought a shirt without trying it on first to realize when I got home it was too large. Not living in the Chagrin Falls area a few days later made a trip there to return it to find the shop not open despite the hours on the door indicating they should have been. Kept the shirt in the car and about a week later returned to the area as my dentist is there. Again the shop was not open during the indicated hours! Finally yesterday I was in the area again, the shop door was open and when I went to exchange the shirt the owner refused to take it as it was more than 10 days since my purchase! I was not expecting a cash refund but just wanted to exchange the shirt or purchase another item that most likely would have been more expensive meaning I would have spent more money there! Very unprofessional on the part of the store owner, not to mention rude and inconsiderate, as well as unreliable in not having her shop open during indicated business hours.