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By: linda.sowell.5
Panera Bread
I am a real fan of Panera Bread, but not this one. I am a once a week visitor, and freqluent travelor who has visited Panera Breads all over the country....but this newly opened site is not ready for prime time. Called ahead for a $20 take-out order to join the Christmas tree cookies I planned to order for my 1 and 3 year old grandkids after arriving there with our Christmas tree tied to the top of our car. Arrived 20 minutes after they said the order would be ready. Waited in line to pay. Order had not been even started. Returned to the car and started home. Checked the order. Totally wrong order. Returned to the restaurant. Left little ones in car with a relative. Waited in line again for order to be redone. They told me they were tossing the order given to me. So I asked if they would give it to me since it would otherwise be wasted. They would not. Given that they botched my order and caused a long wait, giving me that botched order would have cost them nothing. They could have at least given me an extra cookie. Instead they lost a patron who was trying to transfer my loyalty after they closed the Van Aken restaurant 5 minutes from my home. Hope they learn that customer service is everything.
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By: neveragain
Jimmy John's
Dont bother, over rated kids behind counter had attention of an ant for my first time that I mentioned to them. Cashier gave out a big sigh, even though I was only customer. They made sandwich fast never asked what I wanted on it,put it on counter and the 4 guys ran to back room,no napkins or bag to put snadwich in. . Cashier took off to car in parking lot.,to make phone call. Took large cup as I ordered small drink and left. With help like that I wont be back, Sorry Subway I wont stray away from you again.
By: stealth13
This is a very good Italian restaurant. Prices are a little on the high side but customers receive nice size portions. I had the veal parmesan at $13, and I though it was delicious. This is not your typical Italian restaurant its way better. The restaurant was very clean along with a warming atmosphere. The only downside to this place is that there were not that many items on the menu to choose from. Overall it was very good. If I am ever up in Cleveland again, I will pay Briccos a visit for dinner.
By: John B.
XO Prime Steaks
WOW. 2nd date with a special lady went very well at XO! It was a pricey night out, but mission accomplished. We had the calamari and crab cake appetizers. For main course we each ordered a steak (superb) and on the waiter's (Tommy) recommendation, we split a HUGE lobster tail that they had on special. This tail was easily 5 inches wide and 10 inches long. I think this lobster was on steroids. Have been to XO before and after I pay down my credit card balance from this meal, I will be back. LOL
By: Larry S.
Clifton Martini & Wine Bar
Good food. Poor service.. Party of five Saturday night appetizers served along with meal rather than before. Steaks and pork chops served with no steak knives Watery onion soup . Major chip on water glass which had to be replaced. Live in the neighborhood and have eaten here numerous times and service is consistent ly poor. Will be hesitant to take my guests back. Food two stars. Service no stars.
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By: Deanna S.
The food was good for what it was, I wasn't expecting gourmet but just something to eat when I don't want to cook and don't want typical fast food. Yes some items were probably store bought, but they don't claim to make everything from scratch. Overall good food, clean place, and they even have a customer rewards program. They're trying
By: sharon.mckibben.3
More Then Sandwich
Their food is excellent and freshly made! Pricing is great especially considering the amount of food they give you. We go there several times a month for lunch for work. Have never had anything that wasn't wonderful!!!
By: Robert W.
Food and service are very good for a restaurant that's only been open a few weeks. The Saturday jazz was outstanding as well. I hope they keep up the good work and maintain it as it is now.
By: Darryl M.
What a great unique destination! Think Dave and Busters, but cleaner, much better food, and on the EAST SIDE! Great games for my toddler and my teen, and a fully stocked bar for me too!
By: Jacqueline S.
Nice addition to Richmond Mall. Atmosphere and custoner service very nice. Reasonable price, clean, classy and delicious soulfood. Telling friends and going back soon.

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