12/13/2016Natural Beauty Hair Boutique
Not only is their customer service as AWFUL as every other review states, but the expensive wig I purchased is worse. I was excited to wear my 20" loose wave full lace wig with bleached knots and "customized hairline" and didn't even mind the price if the product quality was what they said it would be, but this was not the case. My $700 wig came in a plastic bag within a USPS priority mail bag. I didn't even mind that so much because when I took it out, it was silky and smooth. The knots at the hairline were not bleached as well as the hair further toward the middle of the wig and this is very noticeable. The "lace paste" from them is essentially Elmer's glue with some type of lotion or fragrance mixed in. It barely sticks, needs a couple of applications every time I try to put the wig on & makes all the baby hairs around the hairline stick (like glue!) to my hairline. It looks like a matted down, glued down mess every time. You have to pick it off of the lace and your forehead only to find that the lace is coming off and the Elmer's glue has caused a crusty white residue all around the hairline. THE WORST PART: THE WIG STARTED BALDING WITHIN 2 WEEKS OF WEARING IT!!!! I can't even part it anywhere because there are bald patches everywhere. When I brush it with a paddle brush the brush is covered in hair and handfuls of hair come out every day. After I first noticed this I tried contacting their customer service over the phone. There is an automated response about some personal assistant then it goes to voicemail and never puts you in touch with a person. I also emailed customer service over and over but no response. I DM'd their Instagram account multiple times and got no response. It wasn't until I commented directly on one of their Instagram pictures that my wig was balding that they blocked me! I can't believe I paid all this money for a wig and the company doesn't even have the decency to respond to me. They are a lousy company and I doubt they'll last long.