The food was tasty once they got it correct. I ordered straight from the menu and didn t change anything and they got it wrong. So they took it back and brought it out 10 minutes later with just the bun changed to correct it. Everything else was the same only the zapped the whole plate, pickle too, and brought that out now mushy. Plus, they upcharged us for the fries, which were now bad thanks to their error. NOT handicap friendly. Only have 1 handicap parking spot and no tables for wheelchairs. To get to the bars or outside, its at least 2 steps. Also the front doors don t let wheelchairs in because the lip to the door is inches to high. A lady who happened to be leaving had to help us in by holding a door and help to lift and push the wheelchair, as employees just stood around watching. The sandwich was tasty when it came out correct, but it took over 2 hours just for a burger. The waitress was nice, but spread out because we had the only table in the area due to a wheelchair.
The restaurant inside Severance Hall is now known as Sammy's. Apparently, since it caters to a crowd that arrives an hour or two before each orchestra performance, (all at once) the all-inclusive buffet format is logical. The buffet is $40 and includes an appetizer, salad, several entree items, as well as coffee and GOOD desserts. This past week was my 2nd time dining there and the service staff is good, the atmosphere is nice and I liked that my aunt (a vegetarian) was even satisfied with the food options. The only downsides are that customer traffic is moving past your table to and from the buffet alot and there was only (1) appetizer offering on my last visit, a creamy seafood soup, which I typically don't eat on my new diet. (it looked good though!)
Like walking back in time to the 1940s or 1950s, it's sort of like a hipster-Mitchell's Ice Cream. Definitely a cool place to satisfy your sweet tooth with your sweetie! MUCH better than the one they installed at Progressive Field, where the line is too long, the prices are inflated, and the selections are minimal. At THIS location, you at least get better ambiance. The ice cream is divine, though they do have old-time candy and some interesting sandwich selections, like their PB&J. I'm always a sucker for their coffee ice cream or salted-caramel ice cream but will have to try their malts the next time we go.
After arriving and being seated in my party of four around 10:30 p.m., we had to wait close to an hour just to get an appetizer, which we never did receive! Food was pretty good, but the speed of service and attentiveness was just terrible. They weren't even THAT busy. It's not like there was a Tribe or Cavs or Browns game that night, just the Night Nation Run race. If it were up to me, I would have walked out. If it's a choice between this location and the one at 1301 East 9th Street in Cleveland, Ohio, go to the one on East 9th, which is nicer, anyway.
Ordered a steak salad and asked for the steak medium well. However, the steak I got back was very pink and not well whatsoever but rather, more so on the rare side. This did not bother me much, but my waitress asked how everything was and saw the pink steak, gasped and said she was going to get me a whole new plate right away. When she returned with the manager, he offered free dessert as well as the new plate. My meal was also excluded from our check. Very good customer service!