As a small business owner, my expertise is interior design and decorative landscaping, but I am clueless when it comes to computers and I.T. After hiring and firing three I.T. people, a friend recommended the monthly managed I.T. service plan from Digital Ninjaz, and I am SO GLAD he did! Now I just pay a flat fee every month and it’s like having a lawyer on retainer. If my computer crashes, they fix it. If my Outlook email goes down, they just have a technician remote in to the computer and fix it without ever interrupting our staff or schedule. And if I have a big project like installing security cameras for a client or doing audio/video work as part of an interior design project, I can outsource the work to them and they have a whole network of specialists and custom craftsmen that do top-notch work for a reasonable price.
My MacBook Pro died suddenly and I took it to Geek Squad first. They told me they don’t do component repairs on Apple products that are still under warranty, so I went to the Apple store in Tampa next. I waited almost 2 hours to talk to someone, only to find out that they would charge me $400 for the repair and they asked me to leave my computer for a MONTH because they had “dozens of service tickets in queue” before mine. The next option they gave me was to mail my computer somewhere in California and wait for it to come back. Finally I went to Digital Ninjaz. I did have to leave my laptop, but only for a week. They ordered the part, retrieved all of my data, and only charged $200 instead of $400. So I saved HALF the money and it took a QUARTER of the time. I’ll be a customer for life.
I own a small business in Clearwater, but we also have satellite locations in several other states, and it’s been really hard to find an I.T. solution for our unique set-up. Digital Ninjaz put me on a monthly maintenance service plan, where they went to all of my locations (just once) to install remote software and network equipment, and now they manage EVERYTHING from their one shop in Clearwater. DV-R camera issues, server problems, software upgrades. Even if we have a laptop repair, we just overnight the computer to them; they fix it and send it back. They customized a unique I.T. solution for my business that no other company could do, and it cost me LESS than hiring a full-time I.T. person or consulting firm. The return on investment has been astounding. I am a client for life.
When my company grew from 4 to 15 employees, my computer system was a mess. Actually, I didn't even have a system. Laptops were crashing, emails were "lost in space", and my business was suffering from downtime. The guys at Digital Ninjaz helped me buy a server that was affordable but could still grow with my business, then networked all of our computers together, set up our Outlook and our in-house Intranet for service tickets. They also taught my employees a lot of useful shortcuts and tips for doing things faster and easier. Now I'm on a monthly service plan and my employees can just call them direct when there's a problem, and usually they can fix it remotely over the phone. These guys are amazing. I'm a customer for life.