699 Jack Miller Blvd, Clarksville, TN 37042
- Mon - Fri
8:00 am - 5:00 pm
Phone: (931) 538-6043
General InfoFounded in 1970, Waste Industries USA is a solid waste services company that provides collection, transfer, disposal and recycling services to commercial, industrial and residential customers in North Carolina, South Carolina, Virginia, Georgia, Mississippi and Tennessee. Its operational network includes nearly 35 collection centers, more than 25 transfer stations, approximately 65 county convenience drop-off centers, over 10 recycling facilities and several active landfills. Waste Industries USA serves more than 875,000 municipal, residential, commercial and industrial service locations. It provides industrial customers with compaction, specialized containers, hauling and recycling services. Headquartered in Raleigh, N.C., Waste Industries USA maintains a location in Clarksville, Tenn.
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Don't waste your time with this organization, they will fail to pick up your trash repetively, and customer service is the worse.
If I could give this place a zero, I would. I called to cancel one of two accounts, I was 3 days into the quarter. Instead of pro rating me for those days or month, I was told I had to pay the whole quarter still. These people don't cater to the customer but to their pocket. Their customer service representative is a bit rude also. Needless to say I will be cancelling both accounts and going with Airborne Disposal.
This business does NOT deserve a rating. On 6/4 they emptied the container but left the bags on the ground. I called and complained on 6/4 & 6/5, I also filed a complaint with their website. On 6/6 I had to track down a number for their corporate office and after two phone calls. I FINALLY reached a manager, Crystal, who offered me 1 free month of service if I stayed as a customer. On 6/7 the FINALLY picked up the rest of the trash, but the took the container too. Leaving me one day to find another trash service. Sadly, I have had the problem with them not picking up the trash on multiple occasions. This company has HORRIBLE customer service and I would NOT recommend them to anyone. When you call their corporate office, you get a recording from the senior chairman stating how customer service is what they strive for. I say that's a bunch of BS, I have never received ANY customer service from this company and I have been a customer for 4 years. You better be aware if you choose them for a trash service.
Great business, go out of their way to make the customer happy
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