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10/04/2013
By: billy.king.9083477
King's Custom & Collision
AS for the negative response I would like to speak on behalf of King's Custom and Collision. I am an employee at the shop since it started and was at Jackson's Body Shop since the mentioned Houston King (my father) owned and ran with his partner Mike Hopkins. Long story short my dad's father was a body man when my father was young. The negative review is obviously exxagerated out of anger and as I know if the customer isn't happy then the car will get everything and every final touch it needs to satisfy the customer. Our crew are some of the best in this town as I have witnessed growing up into this line of work. It is clearly obvious that this customer didnt bring it to our attention that his truck was "ruined" because of our lack of experienc, otherwise it would have been fixed. We pay very much attention to detail. I highly doubt we caused any weatherstripping damage. Any residue found on the vehicle is sometimes impossible to find when doing the final cleaning. We brush every crack and crevace but sometimes it is hard to spot when the car is wet. There are never any parts with missing nuts or bolts just because there are nuts and bolts inside the car in the cupholder or floorboard most times. We sometimes overlook them and forget where we place the nuts or bolts but trust that in their place are new nuts and bolts. If a customer is unsatisfied Houston King goes to great lengths to make sure everyone leaves happy. YOu can't get a better price or quality than with King's. I'd hate to see that guys review on Maaco or Bumpus' yellowpage listing.
05/20/2014
By: Egen D.
Gary Mathews Chrysler-Dodge-Jeep-Ram-Fiat
This is the second time I have used the service department and I always have a great experience. They are always willing to work with my warranty company and make the process very smooth. I made an appointment to come in at 7am this morning and I was greeted with many smiles. I was waiting to hear about the diagnosis and I was informed that the warranty company has approved the repairs and that they had to wait on a part from Nashville to complete the work. I was going to rent a car and go pay my registration, but there were no cars because of the Holiday weekend. I didn't know how I was going to get my bill paid when I was told that the shuttle driver would drive me to the office. I was so relieved, especially since I had to pay by the end of today. I was waiting for the shuttle when, I believe, Keith Roberts let me borrow a demo car to pay my bill. When I came back to the dealership I decided to wait and see if my car would be finished today and when I just went up to my Service Associate he informed me that the repair work was done and they were waiting for payment. And now I was just informed I am ready to go. THANK YOU for such wonderful service!!!
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02/12/2016
By: Jacquye S.
Bumpus Body Shop
Lack of communication. I took my van in with the understanding that it could be fixed. I had brought it in the previous day to be looked at and evaluated to see if it could be repaired and was told that yes it could be fixed. I dropped it off at 8:30 and at 1:00 I called up for a status update, the woman I spoke to told my van was "done". In reality it meant that they were unable to fix the damage. That is fine, however no one explaned that to me until AFTER I left. When I showed up there was no notes on why the damage could not be fixed. The person that I did speak to could not tell me exactly what was done to try to repair the damage. It wasnt until almost an hour AFTER I left that I received a call (mostly asking why I gave an original 1 star review) that explained what was done and why my vehicle can not be repaired. If I had been given ALL that information when I was there, or even if I had recieved a call telling me it could not be fixed, I would be much happier with the service.
05/16/2014
By: Bell O.
Gary Mathews Chrysler-Dodge-Jeep-Ram-Fiat
I felt compelled to write the Gary Mathews team. I purchased a 2001 Jeep Wrangler and not long afterwards had some issues with the engine. The entire team has gone above and beyond to ensure that a happy medium was met. The General Manager and the service team were all great. There was a rough patch in between there where we were unsure exactly what was wrong with the Jeep. However every time I called I was listened to and taken seriously. I believe that the Gary Mathews team will do their best in every way to meet your needs. Being in a rough time myself right now, I can not express how the team did what ever they could to help. I believe that every time there is an issue with a vehicle it takes time to diagnose and find the problem. I firmly stand by the fact that not one person at Gary Mathews ever denied me or blew me off. I will stand by the ethics and moral conduct of the customer service and will recommend them to other customers. Thank you all and have a great day.
04/13/2015
By: Anja B.
Gary Mathews Chrysler-Dodge-Jeep-Ram-Fiat
I have to say that in all of the car buying experiences I have had, the ABSOLUTE BEST by FAR has been with the sales team at Gary Mathews Motors in Clarksville, TN. The iTeam Sales Manager and Expert, John Knack has performed flawlessly in every respect. He been not only courteous but has handled all of the details for the purchase of my new Dodge Ram 3500 Crew Cab without so much as a minor hiccup. The deal made for my Trade-in, was well above board and done with the highest degree of professionalism. The Sales manager David Leah was not only a true consummate professional as well, but easy to talk to and simply reinforced my decision to my new truck 500 miles from my home. When you get that kind of treatment coupled with the degree of dignity and respect from a dealer you can’t help but offer the highest recognition for that type of service. I want to again thank the entire team at Gary Mathews Motors for making this a superb buying experience.
05/06/2014
By: Kate K.
Gary Mathews Chrysler-Dodge-Jeep-Ram-Fiat
My wife and I were car shopping. After stopping by one dealership and being offered 2500 less than our trade in value we went to Gary Matthews. We were treated like friends, after asking what they would give me for my trade in we test drove a Jeep then went back to the lot. Much to our surprise they offered us 1800 over trade in value according to the NADA quotes I pulled before going up there. After the test drive, my wife and I were in and out with a new vehicle in under an hour. In my experience car shopping is very stressful and time consuming. At Gary Matthews this is not the case. They made the whole process simple, fast and friendly. As long as I'm in this area this will be my dealership of choice. My sales representative was James who was more a friend than a car salesman. I encourage you to visit Gary Matthews and see James if you're in the market for a car. Great people. Great service.
02/02/2015
By: Lina J.
Gary Mathews Chrysler-Dodge-Jeep-Ram-Fiat
We just purchased a brand new 2014 Charger this week and I have to mention that our sales representative, Randy Howard, was a very down to earth person that was very professional- which I appreciate! I literally hate shopping in areas where there are sales reps (doesn't matter what store or business) because I usually find them bothersome and just fake with their projected "niceness". Randy was easy to talk and felt very comfortable with him. Making a major purchase can be highly stressful so pleasant, easy-going people like him make the experience so much better!!! I'm a highly selective person, I am very happy with the service we got, and more than likely will be purchasing from them again in the future :)
04/23/2014
By: Steh P.
Gary Mathews Chrysler-Dodge-Jeep-Ram-Fiat
I just wanted to say this, I have bought several vehicles from here and I have always dealt with Rich, I just bought a Jeep there 5 days ago and I have never had the best experience with car buying until I went to Gary Mathews. Rich sold me a Jeep in 2003, a Dodge Ram Truck in 2008 and now a Jeep in 2013. I keep coming back to Gary Mathews just to deal with Rich Johnson. My husband and I are now stationed in Georgia and we came all the way back to Clarksville, TN. just to buy a Jeep from Rich. Never will I stray from Gary Mathews. Thanks again Rich.
01/14/2013
By: braderic
King's Custom & Collision
These guys are great. Absolute professionals who actually care about pleasing the customer. I called them about a bad dent in my truck and even though they had a loaded schedule, they agreed to at least look at my problem. When I showed up to have them look at the truck, they fixed it and didn't even charge me. These guys aren't about taking your money--they're about making sure the customer is satisfied. I will absolutely take all business to them in the future. Do yourself a favor and take your car to King's Custom, they'll treat you right.
04/30/2014
By: Partha C.
Gary Mathews Chrysler-Dodge-Jeep-Ram-Fiat
I was there on Saturday to have my 2013 VW CC serviced for its 10,000 mile check up. Your service department really worked hard to accommodate my schedule. I live in Metropolis, IL and was just passing through on my way to Murfreesboro. They were friendly, fast, and thorough. We couldn't have asked for a better experience. Although I did not purchase my car from your dealership, I will be returning to your dealership for future service. I can't say enough about your service department. Thanks.
Tips & Advices
Using a variety of tools and processes, many of which require specialized training, auto body mechanics primarily repair cosmetic and structural damage to vehicles after accidents occur. They can also enhance a vehicle’s appearance and performance by replacing and adding new parts to a vehicle’s body.
This depends on the severity of the work that needs to be done. Something such as paintless dent repair for a few small dents can take an hour. Whereas auto body repairs for damages caused by a major accident can take multiple days to correct.
All auto body parts can be repaired but there is a threshold for the level of repairs possible. Parts can be damaged beyond repair and would need to be wholly replaced.
Auto body parts can be made from a wide variety of materials, usually based on what the part’s purpose is. Vehicle frames body panels, bumpers, roof racks, and other items that need to be strong and durable are usually constructed from steel, which is known for its durability and resistance to rust and high temperatures. But aluminum is quickly becoming a popular material of construction due to its lightweight yet durable nature. Body kits and other aftermarket parts like spoilers and hoods can be constructed from one form of plastic or another.
Yes, the vast majority of car makes and models have aftermarket parts available for many of their components. But higher-end vehicles typically have less aftermarket parts available since they often use specialized materials and manufacturing processes that are difficult to duplicate for many aftermarket manufacturers.

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