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05/03/2017
By: Mimi A.
Freeway Insurance
This is a shout out for Leonard Jackson. He went way out of his way to help me! I came in the Claremont office at Auto Center drive the other day with a complicated insurance problem. The receptionist was attempting to send me away when Mr. Jackson spoke up and invited me to sit at his desk. He very generously gave me his attention and made a call to Covered California in my behalf. The call resulted in resolution of a problem I have been trying , in vain, to solve for several months. Thank you Mr. Jackson, for going that extra mile! It is employees like yourself who put a good face on anyone you work for. Freeway should be glad to have you in their office.Mary Alvarez
Tips & Advices
Yes, most roadside assistance coverage plans offer towing services. There might be certain restrictions, however. For example, the plan may only cover towing services for a certain number of miles. Drivers should check with their providers for details.
Which cars are covered depends on the roadside assistance provider. AAA services are available to members and not specific to any vehicle. As long as members pays their dues and have their membership card on hand, they can use AAA for someone else's car. Generally, auto insurance plans cover the car itself, not the driver, so people can't use their roadside assistance for another. However, details vary between providers, plans and local laws. Drivers should consult with their insurance providers to see whose cars are covered.
Roadside assistance coverage varies depending on the provider. However, they generally include:
  • Tire change
  • Battery jump start
  • Towing services
  • Locksmith service
  • Minimal mechanical labor
  • Delivery of oil, fuel, batteries or other parts
If a driver has a flat tire and no spare, roadside assistance services can deliver a new one. However, these services will not pay for the cost of the tire. That will be the driver's responsibility. Based on the location, some will tow a car to a tire dealer.
Most roadside assistance plans offer gas delivery and service. However, clients are generally responsible for the cost of the gas.

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