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04/21/2014
By: Maggie D.
Nisbet Brower
After initiating two projects with Nisbet Brower, I became dissatisfied on two levels:1) The level of attention to detail slipped as soon as the interactions were no longer face to face. To get accuracy, the customer must know all of the details and follow-up on the order details to assure accuracy. The color/finish of kitchen cabinets was wrong, as were several other details and, if I didn't consistently review the work, or, if I asked their rep to double check a color name I thought was inaccurate, the rep didn't do it2) If they make an error, they will admit their mistake and offer a remedy that suits them best (a small discount and make-shift fix). If you determine you would rather have the job done correctly, they stall to get back to you and then report the redo will take two to three times longer than the initial job took...or falls to the low end of their priorities. It appears, this is done to encourage you to choose their small discount rather than request the job is properly done.The manager isn't afraid to let you know his experience with new home building is superior to yours, even if you've been successfully rehabbing and selling homes for decades.We purposefully choose to use local providers to support our community and find it disappointing that their isn't as much commitment to supporting us as customers.The staff seems overwhelmed with workload, which might be the cause of lack of follow-through and lost details.The staff does know their products wellIf you want a job done well by Nisbet-Brower, meet face to face for all details, check all paperwork yourself, write into your contract that their errors will result in an immediate full refund and the re-order, since they only prioritize new orders.

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