By: suespurgeon1
Roto-Rooter Plumbing & Drain Services
At the end of last week, the main drains in my condo building were almost completely clogged, resulting in water backing up in the kitchen, laundry and both bathrooms. I had a friend look at the problem, but the situation definitely required extensive professional attention. One drain, as I knew from past experience, required the Condo Association removing one of my kitchen cabinets to provide access to the main line. (We are on the eastern side of Cincinnati, but I scheduled through the main 800 phone number, so I don't know which office was involved.) I scheduled Roto-Rooter for yesterday morning, because they had been able to resolve our similar drain problems in the past. The two techs that arrived were pleasant and efficient, and got right to work. Another very nice tech, Brent, arrived to use a camera to scan the lines outside, and showed the results to me and the Condo president; it turned out that two main lines were clogged, both the responsibility of the Condo Association. I also asked Sean and Chris to replace my faucet in the kitchen, and they purchased and installed one I actually like better than the broken that I had chosen myself. By the end of the afternoon, my water problems were GONE, and I was able to use my sink, laundry and both bathrooms. I had been SO upset, and by the time Roto-Rooter left, I felt as if I had my life back! Sean Townsend, the lead technician handling the main drain running under the kitchen, went far beyond my expectations. He made sure that every detail was handled with honesty, dispatch and courtesy. They all were also very neat, and tried to put things back in place as much as possible. I would NEVER call another company to take care of this kind of problem, and will request this technician when I call in the future. Excellent work and a job well done!
By: roarke.industries
Roto-Rooter Plumbing & Drain Services
This review is for two pieces of working with Roto Rooter: 1) the customer service who handled our phone call and "scheduled" the service, 2) the technicians who actually arrived and did the work. First, the bad. Our basement had backed-up and filled with sewage. Blech. We called more than one place to see who could come fastest. Rotor Rooter appeared to be our bet. The customer service folks we called were horrible. The promised service within 3 hours. 3 hours later we get a call that it'll be AT LEAST another 1-2 before someone comes. Suddenly we felt like we'd be had. It took forever for our technician to arrive, WELL beyond what the initial customer service rep had promised. But, what could we do at that point?Second, the good. When our technician arrived, he was awesome. The first person I'd talked to all day who actually seemed to understand what was going on. The City had been making mistakes and suggesting things that not only didn't work, but were flat our wrong. Our technician got things going and found the source of our problem. Thank goodness. I'd easily choose our technician again and again. I'm not so sure about the customer service. But, I've only had to use them once. Everyone has bad days.
By: Kyle H.
Roto-Rooter Plumbing & Drain Services
I had a major plumbing issue late at night on Saturday which flooded part of my living room and bathroom. I immediately called my local plumber who was honest and told me I'd probably get a better rate with roto rooter for what I needed done. My main line from my house to the street was clogged and he said roto rooter deals with this all the time and would be my best rate... I called their 24 hour call center and the person scheduled an appointing for first thing Sunday morning which surprisingly was a regular business day and there wasn't extra fees like most places would charge. I was surprised they could get someone so quick on short notice. They called 30 minutes ahead and asked some questions to come prepared for the issue. They showed up, looked at everything and gave us a free quote and said we could go with them or we didn't have to and there was no charge for the quote. The quote was good, and the work was performed successfully, and courteously, they even took our coupon we found off of the bill. I feel their service fee was fair and a great value. I would recommend them to anyone and plan on using them for any future plumbing needs.
By: David S.
Joe's Plumbing Repair
Fair and honest plumbers are in short supply. Joe's fair estimate was my first indication I had found a good contractor. It kept getting better. Joe shows up on time and is prompt on replies. He did a great job explaining the job and what I could expect. I was not disappointed. He was very friendly and it felt like talking to a real down to earth friend. He will bend over backwards to help you or teach you. He showed me how to turn off the water at the street and read the meter. He works very fast and though he had to fight through an abnormal amount of rocks and tree roots he did a lot in no time. He installed a new water line and it worked great. He did a really good job leveling over the ditch after rain with very wet mud. I was impressed. He cleaned up my driveway and steps very well. Joe was very polite.I hope to have a long business relationship with this man. As plumbers go this man is a keeper. You cannot go wrong with a man like this if you are lucky enough to hear of him.
By: tiffany.a.maddison
Thompson Heating & Cooling
Kyle H came out to check on my furnace after my heat was not working. Since I had just had my tune up a few days before he made sure he retested everything. He couldn't get me the $900 worth of parts I needed that day but was nice enough to bring up a heater I had in my basement & get it set up for me so that my kids and I would be warm until the next morning. Kyle came the next day and brought his supervisor just to confirm his diagnosis since he could tell that the $900 was going to be a financial strain for us especially with the holidays right around the corner. I was so glad that he did.Turns out that it was only one part that was bad and only cost $270 to fix. He went and got the part & had my heat working in no time. I appreciate all the care and concern Kyle H showed my family. He went above and beyond the call of duty and for that I am beyond thankful.This was wonderful Sigma 6 customer service!!!
By: Dionne B.
Roto-Rooter Plumbing & Drain Services
I just want to say Roto Rooter is the best plumbing service from the dispatchers to the actual plumbers on the job. We had a back up main sewer Line and we called Roto Rooter and they came out right away which was awesome. They diagnosed the problem and let me know exactly how much we had to pay and what equipment would be needed. Then I made and appointment for the next day and the same plumber tech came out John Galligan. He got the job done and made sure I was aware of what was going on in the sewer mainline and what else needed to be done to get it fix. He Worked very hard it was greatly appreciated by me and my family. We will definitely request him for and other services that will be needed here. But hopefully not to soon!!!����I told John if I could give him 10 stars I would but I see there are only 5! ☺ ThanKS #RotoRooter Forest Park/Cincinnati,Oh
By: twzimmerman
Thompson Heating & Cooling
Thompson called to confirm the appointment the day prior. Josh B. the technician called as promised to let me know he was on the way. Josh B. was punctual, polite and very thorough. He didn't rush through the system check-up and did a great job explaining things to me along the way. He provided great insight and was very thorough. I cannot speak highly enough about the company, technician and overall satisfaction of my first experience with Thompson. The icing on the cake was how supportive they have been of our military veterans, and I learned even more about what this company has done not only for our fellow veterans, but for a fallen soldier from the tri-state. I would highly recommend Thompson to anyone looking for a professional response to their heating, a/c and plumbing needs. Thanks again!
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By: Amber S.
Hofmeyer Max Plumbg Co Inc
Had a wonderful experience with Hofmeyer! We had a leak in the water pipe from the house to the street. We have watched countless neighbors have their yards dug up for similar issues, and were really worried about damage to our yard. Hofmeyer quoted us at half the price for total replacement of the pipe and used a special drill to put the pipe in through the house without digging up the yard. They took the time to dig up the grass and contain the dirt in the small patch they dug to connect the pipe. They refilled the hole, put the grass back down, and even cleaned the sidewalk. You can't even really tell they were ever here. They showed up on time and worked like crazy until it was done. So impressed with their professionalism. Highly highly recommend this company!!!!
By: bhofmann9
Thompson Heating & Cooling
My Thompson Plumbing Heating & Cooling experience was great from the very beginning. My technician arrived between the designated hours I was given of 1pm-3PM. He was polite when introducing himself, and immediately got down to business. I showed him downstairs to my furnace, he inspected and ran a few tests before heading outside to my AC unit. After about ten minutes of diagnosing the problem, he came back inside and told me he would have the AC fixed in no time. About forty five minutes later, my technician came back inside and told me everything was good to go. I signed a few papers, wrote my check and he was on his way. My complete experience with Thompson was above average from start to finish and I couldn't be happier I chose them.
By: Mary S.
Roto-Rooter Plumbing & Drain Services
Just wanted to share my comments. Had Brandon Tech #2039, service 3 apts - with bad toilet & sink backups. He arrived on time (love the 30 minute call ahead), was very courteous, personable but mostly responsible. Kept working until the job was done and made sure everything was unclogged and working. Yellow page + RotoRooter coupons helped to keep the cost down. As he worked he had plenty of rags to keep clean the area. He is great. Brandon is a great find and RotoRooter needs to pat him on the back for "a job well done". Brandon is my RR man - don't call him - get your own. P.S. How many plumbers don't charge extra on weekends?? Only RotorRooter!! Thanks Brandon, Mary Ann Shiplett 5/02/14
Tips & Advices
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.
  • Before calling a plumber, try to unclog your drains and toilets yourself by using a plunger.
  • Make sure you use a standard bell-shaped plunger for your sink and shower drains and a plunger with a flanged end for your toilets.
  • If neither type can loosen the pipe blockage, put a plumber's snake to use.
  • Ratchet the snake down the pipe to eliminate any clogs.

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