01/27/2015Schneller Plumbing & Heating
Schneller Heating and Air Conditioning came to my rescue when my furnace stopped working one evening during the coldest weather of the winter. A very nice Customer Service professional actually answered my call, unlike the other companies that I called who had an answering service or other obviously uninterested person taking their calls even though they claimed to be a 24/7 provider. Schneller’s on-call HVAC tech, Kevin Bowen, arrived within about an hour to diagnosis the problem. Kevin patiently explained the situation and showed me how to manually run the furnace until the needed part could be ordered and installed. After he installed the part, Kevin also stayed in touch throughout the next few days until he was sure that there were no further problems. He was extremely considerate, honest and respectful and reassuring during a worrisome time. It was so refreshing to find a modern company that still believes in old fashioned values of integrity, reliability, and true caring for their customers, which is not easy to find these days. I highly recommend Schneller Heating and Air Conditioning to anyone searching for a company they can trust.
10/19/2012Thompson Heating & Cooling
Thompson called to confirm the appointment the day prior. Josh B. the technician called as promised to let me know he was on the way. Josh B. was punctual, polite and very thorough. He didn't rush through the system check-up and did a great job explaining things to me along the way. He provided great insight and was very thorough. I cannot speak highly enough about the company, technician and overall satisfaction of my first experience with Thompson. The icing on the cake was how supportive they have been of our military veterans, and I learned even more about what this company has done not only for our fellow veterans, but for a fallen soldier from the tri-state. I would highly recommend Thompson to anyone looking for a professional response to their heating, a/c and plumbing needs. Thanks again!
07/10/2012Thompson Heating & Cooling
My Thompson Plumbing Heating & Cooling experience was great from the very beginning. My technician arrived between the designated hours I was given of 1pm-3PM. He was polite when introducing himself, and immediately got down to business. I showed him downstairs to my furnace, he inspected and ran a few tests before heading outside to my AC unit. After about ten minutes of diagnosing the problem, he came back inside and told me he would have the AC fixed in no time. About forty five minutes later, my technician came back inside and told me everything was good to go. I signed a few papers, wrote my check and he was on his way. My complete experience with Thompson was above average from start to finish and I couldn't be happier I chose them.
10/24/2012Thompson Heating & Cooling
Carl Qucsai -- arrived on time and was courteous and professional. He discussed the options available for the work I needed done, and completed the work in a timely manner. My bill was for the exact amount of his estimate, and I think he did an excellent job and plan to use his company for another wiring project.Vinny Falcone -- was very professional and explained – in detail – my options for the project, and did an outstanding job installing my new water system. I would highly recommend him to anyone, and be assured he would honest, candid and professional in dealing with them. He is among the best service people I have deal with.
01/10/2015Schneller Plumbing & Heating
We had a problem on our home hvac system for 5 yrs due to faulty installation from another company. It never worked properly and it seemed that we spent more time fixing the unit than actually using it, so i had Schneller come take a look, I haven't had a problem since. Recently, our basement flooded due to a clog in the floor drain. When i called Schneller, they came out and fixed it within hours. Their techs are always professional, courteous & helpful.They hav install units in 2 of our rentals and they work great. I wouldn't use anyone else for my plumbing & hvac needs.