We've been waiting for our bathtub to be resealed since July. It's cracking and not a smooth bottom for baths. If we were to have anyone else come to seal it, it's money out of our pockets. We've been patient and given them friendly reminders over the course of months. Just recently one person said they still have to email the contractor. It has been 5 months in order for them to do that. Also we've experienced a heating problem, where my room is too hot. The steam heat seems to always be spraying and was even on in October (we had a hot fall). To turn it off is rusted. We've asked about someone coming to help adjust the heat and we keep getting ignored. They do not check in on tenants or maintenace whether the job was done. We asked about it earlier this week and their response is that they thought someone came over to check on it. Nope. Two stars given because the people here are nice and friendly. That being said, they are extremely forgetful, unorganized, and slow to respond to requests from the people who pay them a thousand a month to live there.
07/13/2015Cincinnati Real Property Management
We have been dealing with RPM Midwest as tenants for the last several months. From the original showing, to the communication following the showing, to the lease signing, and support and communication after the lease, Bonnie at RPM has been great to work with. She has communicated well with us and helped us with answers to questions and helped assist us in finding a resolution to an issue we had at our new place. From discussions with her, I know she is also mindful of her responsibilities to the owners of the property. My experience with RPM has been very positive with Bonnie and with Clint who is head of maintenance. I would recommend this company to others.
06/23/2015Cincinnati Real Property Management
Real Property Management has exceeded my expectations time and time again. Want an awesome place to live? Look no further. Being what some people would call "overly critical," I can't help but share my positive experiences about RPM. The staff is kind and helpful, and best of all, they live up to their name: they're real. Let me explain: I'm sure, like me, everyone has had at least 1 negative renting experience. Unlike a lot of rental companies I've come across, RPM values transparency and client satisfaction to the highest degree based on ALL my interactions with them. I'm always hesitant to give 5 stars, but RPM definitely deserves it.