The house I rented from IPM Property Management in Chico is adorable. I love it. Unfortunately, my relationship with IPM has been difficult from the beginning. It is nearly impossible to get a hold of anyone at the office. There was a lot of confusion over when I had to pay what. And some of the work they said they were going to do on the house before I took possession did not get done. The garage was left a mess. The backyard was also a mess. Worst of all, there were holes left above the windows from the window dressings they had taken down and even after these were repaired, there were many places on various walls left with unpainted spackle. But none of that would prompt me to write a bad review like this. What has prompted me is the fact that before Christmas, 2013, I paid my first month’s rent (for Jan, 2014) by cashier’s check as requested. At my lease signing I had signed up for the automatic EFT withdrawal for my future rents. On Jan. 3, 2014, IPM withdrew $1200 rent for Jan, which I had already paid. I contacted them immediately by email and phone, but as it was the weekend, I received no reply. After many calls and emails on Monday, I finally got a hold of Megan, the assistant. She assured me she would talk to Ryan, the boss, and get back to me. She was told that a check had been mailed to me on the 4th of Jan and would arrive that day. It didn’t. I called back on Tuesday and was told that Ryan was not in the office and no checks could be cut without him. Once again I was assured I would receive the check that day (Jan. 7). I did not. By Wed. I was told that Ryan was once again unavailable and that he could not reissue me a check and cancel the one obviously lost in the mail without permission from the owner’s trust and the bank. For some reason, probably because he is young and was on vacation, he didn’t feel like making those necessary calls. Still no money. I had to buy my dog cheap supermarket dog food which is giving him stomach problems, and a half gallon of milk. When I asked how I was supposed to feed my family, I received no response. It seems that Ryan finds his vacation more important than running his company or taking care of his tenants. IPM has had $1200 of my money for a week now and there is no sign of them returning it. I have not been able to pay my bills or buy food. Luckily I get a small paycheck tomorrow, Jan 10th, so I will be able to feed my family. Today I received no response from IPM to my email or any check in the mail. Perhaps Ryan needs to grow up and run his company if he is going to have tenants and owners dependent on him.
11/25/2015Chico Sierra Real Estate Management INC
I am new to town, (newer), and have been here for a year. Never a problem with this company. Maintenance seems to be fast and I am always sent a tracking message to keep track on my end.They are nice in the front office, and much , much better than my last place in the Bay Area (nightmare). Hoping things will stay good, but for now really happy and plan to renew for another year.