07/27/201747th & Cotttage Currency Exchange
This place is very unprofessional. They don't answer the phone. They talk on cell phones while handling transactions. Which is very unprofessional. You don't see people cell phones at the bank while counting your money, so how is this acceptable at a currency exchange. The website and the door of the business clearly says that they close at 8:00pm. Well this is the second time I have showed up before 8pm, 7:42 this day to be exact and they were closed. Called while standing outside, no answer. When I called back to leave a voicemail to complain, then the phone was answered. There were 2 employees inside. I was told to call back and ask for the Manager which is Matt. I was told that they close a quarter to 8:00pm. Well the door and the website should say that, it should not say 8:00pm. I am so sick of these unprofessional businesses in our neighborhoods that feel like they don't have to provide exceptional customer service. I called back to speak to the Manager and I was told he was not available and the person on the phone was the Manager...lies. I know exactly who she was though. She was rude and rushed me off the phone, just took my name and number. After this I will never use this currency exchange again. I would rather wait until I get to the suburbs where I work to do business because these are not the type of practices I experience. Only in the hood. I will also be reporting them to the better business bureau as well. They don't deserve any stars. I will also ask that my friends and family don't use this currency as well. We have to start complaining and reporting in order to get changes in our communities.