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08/29/2012
By: efredland
Weinberg Plumbing Company Incorporated
I have had my fair share of contractor-disasters, plumbers included. But, having seen Weinberg Plumbers around my condo, and knowing that they were highly regarded, I called them to help resolve several problems including the kitchen faucet leaking and the sprayer not working properly and clothes washer backing up into the bathroom sink when it drained. Todd arrived at 8 as scheduled – already a good start – and worked his way through the unexpected. The hole drilled in the granite counter top was too small for most replacement faucets. But Todd found the perfect one at an excellent price at the Faucet Shop. (Those guys are great, too.) There was not a working shut off valve under the sink (thanks, previous contractor). He installed one. The washer problem was solved with rodding, and he also replaced a partially-rotted pipe. He discovered other minor problems and just took care of them. It is clear that he takes pride in doing the job right. And he solves the unexpected problems creatively. I haven’t received the bill yet, but you know what? It will be well worth it no matter what it is.
08/30/2014
By: Jeff L.
Roto-Rooter Plumbing & Drain Services
We had water bubbling up into our basement from our floor drain. One call to Roto-rooter, and we were quickly set up with an appointment for the following day. Our window of time was from 1-3, but the technician was running behind. However, we received two calls from dispatch apologizing for the delay and reassuring us that they will be out to fix the problem as soon as possible. The technician showed up at 4 and was done in less than an hour. He was careful not to make a mess and he cleaned up the little bit of mess that was there at the end. He was pleasant and didn't mind our daughter who wanted to ask him lots of questions and see what he was doing. As promised, he provided a quote in writing and began working immediately. No surprises, No gimmicks, No bait-and-switch tactics. Everything was straight forward and the problem was resolved to our satisfaction. Great job Danny #2153 and to Roto-Rooter for helping us out. Jeff-Sturtevant, WI.
05/03/2013
By: kp6189
Call First Ltd
Great business. I was extremely happy that someone answered my phone at 7:30 in the evening for not having hot water due to water heater problems. He said that he always picks up the phone no matter what time of the day it was for customers. Within two hours he was at my place and looking at the water heater. He could have easily replaced the whole unit and charged a $1,000. However, Frank the owner is a very honest and reliable man. He ran through all the checks and found that the filters were simply dirty and needed to be cleaned. The heater is now running perfectly smooth again. I would recommend him to any homeowner or friends looking for an honest, reliable, and personable plumber. Extremely nice person.
04/24/2016
By: Martha M.
Rob West Plumbing
WOW! These guys made my life so much easier! I have a renter in Chicago, and the hot water heater went out. They called Roto Rooter and got a ridiculous quote, on, of course, a late Friday afternoon. A former student recommended this company, and as I am 200 miles away I took her advice and called them. Got the owner, and needless to say the heater is installed. The photos of the work look outstanding, my tenant is thrilled and the quote I received was reasonable, especially on a weekend. Thank you, thank you, THANK YOU! I finally know who to call with plumbing issues. There are still good, honest people in this world. This could have turned out so badly. Thanks also to my former student - I had smart kiddos!
08/14/2017
By: J D.
Roto-Rooter Plumbing & Drain Services
Single mom desperate for help on a clogged drain - didn't like that they would not quote a price over the phone - came the next day - and of course within 5 minutes quoted me a price of $469 to snake my drain - I had already dealt a week with the problem and couldn't go any longer - so I said just do the work - I think they know they can get people to just go with them and that's why they won't quote pricing over the phone. The guy was really nice and knew what he was doing and "threw in" a $69 bottle of drain cleaner for free - I am upset I had to pay that much - but cost of being a homeowner I guess that can't do the work themselves. Next time I will source out other plumbers to do the work.
09/05/2014
By: Nicole N.
Roto-Rooter Plumbing & Drain Services
When visiting my basement, I found a good 1 inch of water standing around my ejector pump. I called Roto Rooter and they set me up for an appointment the next day. My appointment was for 8-11. At 10, a dispatcher called and said they were running behind and would let me know. At 10:30, i received another call saying they had someone on the way. Harold arrived at 11:30 and was a pleasure to deal with. He found and explained what the problem was (needed a new pump) and set to fixing it. He was done within an hour. He also gave me some useful tips on how best to dry out the areas that had gotten water logged. Getting fast, efficient service make this disaster not as bad as it could have been!
05/01/2014
By: nancyy12
J & B Plumbing & Sewer Repair
"I called J&B Plumbing to fixed our laundry sink water clogging problem. When our tech Jeff came he was very nice, he is very professional and friendly. I also had him check out our toilet bowl leakage, he suggest to me that I can save cost by replacing the toilet bowl water pump by myself. Gave me the parts name and where to get them. At the end, he even denied tipping, plus gave me a 10% discount for running a little late!This is unreal! He is our plumber for life! Highly recommend Jeff for sure! Bravo Jeff! Thank you very much for your good work and professionalism!"
04/17/2014
By: Mona G.
Roto-Rooter Plumbing & Drain Services
We live in a 4 unit townhome in Aurora, IL. This morning we woke up to water coming out of our drain in the garage as did my other neighbors. I called RR and they sent Bill within the hour. Bill was awesome. He looked around our unit and figured out the issue within minutes. He unclogged our main line, tested it and we are good to go. I'm hoping I never HAVE to call again, but if I do I would call RR again. From the first call to customer service, the responsiveness and the repair, everything was TOP NOTCH! Thank you so much.
08/15/2014
By: Gene B.
Roto-Rooter Plumbing & Drain Services
called Thursday and scheduled for 10-12 noon and no show, called and told "truck broke down" and rescheduled for Friday at 11 am. Noon Friday and no tech and told one would be here at 1 pm..and the tech Danny was here and helped us with our clogged basement laundry tub...he did a good job and was pleasant considering we were a bit disappointed as this is the second time we had used Roto Rooter and had a great experience...timely...the first time. All is well in the laundry area and now time to get that TON of laundry started.
03/29/2017
By: Doina L.
Bm Plumbing Inc
I called out BM plumbing because I had a leak understand my kitchen sink. Vasyl was the technical that showed up at my door. He was right on time when the office told me that he was going to be there. He found the problem right away and fixed the issue on the spot. Gave me some tips on other typical plumbing that might happen in the future and what to look and do to prevent them (to a point). I will definitely recommend Maksim to all my friends. Helpful technicians and helpful people at the office. Thank you.
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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