Best 30 Plumbing And Heating in Chicago, IL with Reviews -
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By: Haneen E.
Roto-Rooter Plumbing & Drain Services
WORST COMPANY EVER. Did not come during promised time slot two days in a row!! On hold for way too long. Plumber rude! Was promised a discount and did. It even get that because of the angry plumber in my home! TERRIBLE SERVICE AND COSTS AN ARM AND A LEG!
By: Ross M.
Roto-Rooter Plumbing & Drain Services
Original time slot was 12-4 yesterday. At 9 last night, they finally (after me calling them about four times) admitted that no one was coming until the next day. They offered to give me a priority time slot at 8am. No one showed up until after 11. In total the plumber worked for less than two hours to replace an expansion tank on my hot water heater (a roughly 50 dollar part) and charged me 500 bucks. I could not possibly be less satisfied with this experience.
By: Janet J.
Roto-Rooter Plumbing & Drain Services
I called Roto-rooster because our floor drain had backed up with black sludge. From the original call to the job being completed, I was extremely happy! Jimmy, the one who did the work, was awesome...trusted him! And, he gave me a coupon from the website, which I didn't even know about. Highly recommend this company!
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By: Brittany W.
Roto-Rooter Plumbing & Drain Services
The repairman came within the time slot selected and was very helpful and professional . My only complain are the rates for the Service. In comparison with time and tools needed to complete the job the rates just feel like a total ripoff. Great staff , bad prices.
By: Larry S.
Had-Dad Plumbing Co
My sump pump went out on a rainy Saturday night. I saw that Haddad Plumbing was near my home and called. I got a call right back by Gabe Haddad who asked me if I wanted him to come by that evening. I told him yes and within 90 minutes of the call, everything was up and running with a new sump pump.
By: Steve P.
Roto-Rooter Plumbing & Drain Services
I didn't mind anything all that much until the end. They were a bit late but nothing terrible. They were very clean took care of the mess they made. The came to rod my main pipe as it was clogged. They went through the closet flange instead of the main clean out because the previous owner had built a wall in front of it. I had zero issue with cutting a hole for access but they said they didn't need to. After rodding it three times they scoped it and said it was the worst sludge they had seen in years. They said the only way to fix it would be by putting an external cleanout in our driveway to the tune of $8500. That way they could water jet it. After writing it up they said they would give me a gold member discount and it was going to cost $7500. They did end up giving me a discount on the rodding as well because they didn't actually clean the pipes. I called another guy that was highly recommended by a friend. He came out after I had cut a hole for the cleanout access and took him all of 2 hours to get the pipes all clean.
By: Steve C.
Roto-Rooter Plumbing & Drain Services
Our time slot was delayed twice, and pushed back a day. Not exactly what you want to hear when you have a leak beneath your sink. We then had to pay almost $300 for one pipe to be replaced which took under 20 minutes total (and that was with the $40 discount!!!). The experience was very poor, and if you toss in the final price it added up to an unexplainable amount of time to wait and still pay for this.
By: Joshua S.
Roto-Rooter Plumbing & Drain Services
Got the job done but added another 100 to the bill from the original quote and left a mess. They also took forever to get to my residence. The initial guy got there around the agreed upon time, but the actual plumber didn't show up till 6 pm or so and I called the company at 10 that morning inquiring when I should expect them so I could get home to meet the plumber, again after calling the day before to schedule... so missed most the day of work and with like no water pressure I called and had an additional/follow up appointment planned for later the next day, so I didn't go into work either, when they were supposed to be at my home between 10-2. At 2:47 I called inquiring they said they'd call me back once they figured out what was happening, about 2 hours later the original plumber calls me and tells me I have to clean out all the faucets get them to run properly...and if that doesn't work it'd be another charge for them to diagnose and fix the problem. Basically a very unpleasant service all around. I'm glad they guarantee their work, but their lack of consideration for the customer's time and their flip-flop on their price quotes, along with the mess they left really isn't desired. The plumber even had me do some of the demo work so he could get to the pipe, but then still charged me over what we agreed upon... Not happy with the outcome.To top it all off the plumber left and the other side of the house has very slow running water now. The plumber didn't tell me I would have to clean all the faucets and shower heads, etc... to get them to have roughly the same amount of pressure they had before the issue began...Not impressed at all RR, not at all.
By: Lynda B.
Roto-Rooter Plumbing & Drain Services
These guys saved the day. The sewer pipe from my home was clogged with "flushable" wipes and in growing tree/bush roots. I called a plumber who misdiagnosed the situation and charged me over $400. When the last step they said they needed to do (which was incorrect) could not be done for another 24 hours, I called Roto Rooter. They called immediately and were at my doorstep to help. Very smart, professional and efficient guys. All of them.Field Supervisor Qasem (Elk Grove Village location) was particularly fantastic.
By: Bill S.
Roto-Rooter Plumbing & Drain Services
Very unpleased. Workers were pleasant enough but... The sewer was plugged and the water backed up in the pipe and came out the bottom of a toilet on my first floor. Once I saw their estimate for the repair I called a couple other plumbers. First the other plumbers were halve as much on their cost (even over the phone). The one I went with told me he knew with 99% accuracy what my problem was. He came out, took the cleanout cap aff and told me just as he thought the line was broken just outside the house(about 5 minutes time). Roto-Rooter never told me this. They rooted with a 3" cutter (that was the size of my cap) and said that the line was "greased up" all the way to the main. They could "tell" this becasue they had to force the cable in the whole way. They went out 70 feet. The second guy looked out at the sewer openings. They are not in the middle of the street so 70 feet wouldn't have made it (they are on the lawn of the houses across the street). I had that company do the work. As they reported, the break was just outside the house. They also routed out the pipe with a 6" cutter and said that it was clear the whole way...not "greased up" at all.One other thing. The RR guys wanted me to suggest which way to go in (via my copper pipes from the toilet..many bends or the cleanout). They did say that the copper might get scratched inside if they did. How is the average homeowner supposed to know what to do??So in short, they're expensive, not knowledgeable (or liars). By the way they charge $469 for their "efforts". Just because they were there for several hours doesn't justify this. Again within a few minutes the other guy said he would have poped the toile which was right over the cleanout and snaked in there. This would not indanger the copper pipe, would be easy and would have opened the line right away. Total distatance to snake out would have been about 7 feet.Never call Roto-Rooter. Stay in a hotel, get a real plumber. Much cheaper!
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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