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By: Filando L.
West Loop Auto Body
I went to this shop because a friend told me they knew someone who went there and had work done and said it was reasonable and great quality. I normally just go where my family goes for service but let me tell you, they blew me out of the water. The customer service I received was like nothing I ever experienced. The staff was beyond welcoming and offered me so many options for repairing my truck. Demetrius, Raymond, and Ryan were like my old friends. So then I felt ok if their this good something must be up, maybe the repairs were mediocre or something but was I surprised. They made my old truck look like it was showroom quality again. I had 3 previous estimates to repair all my old dents and rust ranging from $5000-$6000. I was told how much of a difficult job it would be and it would take at least a month to complete by the other shops. West Loop not only got it done in 2 1/2 weeks but for $4000. I was astounded I must say. Superior quality and very reasonable who wouldn't want that. Unfortunately my wife had a run in with a dumpster so I'll definitely be back sooner than I thought, she must be in cahoots with them lol. West Loop keep rockin !!!!
By: Natalie B.
West Loop Auto Body
OK, We've had our car for about five months now and though we bought it used with a lot of miles. But we've never had any trouble with it at all. All of a sudden out of the blue it would just die when driving it down the street. Worst part about it, is it would stop at around 50 mph So it wasn't like I could just pull over. It was always on the express way or Lake Shore Drive. I took it to an auto shop on the north side which shall remain nameless. They took my car for three days and charged me almost $1,000.00 for all of these readjustments that they supposedly made. One week later, It died again. Someone we met refered us to West Loop Auto and told us they had a good experience there. We went there expecting to shell out another $1,000 and lose our car for another half a week. They found the issue (apparently a minor one) in about an hour and fixed it for under $150 My experience with them was brief and I didn't learn all that much about them, but I could tell they were honest and not way over priced
By: Julie L.
West Loop Auto Body
I gotta say, these guys are the best in my world. My Subaru needed to pass inspection. For 6 months I'd been trying to get the check engine light off. Kept taking it to the same guy who kept ripping me off and not fixing the problem. Then tried Midas, who said they could fix it- for 2k (new catalytic converter needed). Time was running out- needed my emissions sticker and no prayer of finding 2k. Wandered by West Loop, explained what was going on, and lack of cash. They fixed it well enough to pass inspection, charged me $200, AND cleaned the car inside and out! Hallelujah! The mechanic even came out to explain exactly what he had done so that I understood it. What a nice change from the thief I had been seeing before. In the end, I still need anew catalytic converter (check engine light eventually came back on) but when I do scrape the money together I will bring it to West Loop, who has earned my loyalty (and told me they'd charge nmore like 1k for the catalytic converter).
By: Liz G.
West Loop Auto Body
After an unfortunate encounter with a tight parking garage, we had a serious scrape that needed to be repaired. We worked with Ryan and he was incredibly helpful- faxes quotes when and where we needed them and worked with us to keep the price under the insurance threshold. Then, as the work was being performed they found additional damage that they photographed, e-mailed, and clearly explained what needed to be done and what the cost would be. And best of all, they had the car done in the time they said it would be done in. Everyone at the shop was really polite and helpful. Hopefully we won't have to come back, but if we ever need any work done, West Loop is the first place we'll go.
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By: Thomas B.
West Loop Auto Body
I recently took my car to West Loop Auto body. I have used them a number of times in the past years. As always the work was great. Demetrius and Carlos took the time to walk me through the work that would be done to my car. It took a little longer than projected because State Farm wanted to use replacement parts that did not fit and then they had to order OEM parts. The color match on the paint was great. I was in a front end collision and after about two weeks from picking up the car the horn stopped working. Took it back and they replaced the horn bling state farm for the repair - which state farm paid. I will definitely continue to use West Loop Auto Body in the future
By: Winnie M.
West Loop Auto Body
Just picked up my car from West Loop on S. Morgan and it was great. One minor item at final inspection but they had me wait about 15 minutes and took care of it with no hassle. Final bill matched the estimate and the special ""pearl"" paint was also a perfect match. It was ready when they said it would be and everyone was friendly and attentive. The only small gripe was that it seemed like the estimator wanted to include some stuff I didn't really need (I was paying out of my own pocket) but he let me watch the screen as he prepared it and explained each item and answered my ""why"" questions so I avoided that extra cost.
By: M H.
West Loop Auto Body
I registered on Yelp just to write this review. I've had horrible luck with cars over the past few years (3 accidents + 3 other major repairs on 3 different vehicles) so I've visited West Loop more than anyone should have to visit an Auto Repair shop. Despite the awful circumstances each time I've had to go there, the folks at West Loop have been nothing but spectacular. Its great to be able to deal with a place that takes care of things quickly and professionally with no drama. They even have an Enterprise rental car on site. This is officially 'my car place' now.
By: Taryn S.
West Loop Auto Body
Like Melek, I also had a bit of a tricky situation, but the guys at West Loop Auto Body saved me! I swear I am not an idiot, but was having a rough morning and accidentally locked my keys inside my car. While it was running. A locksmith told me that it would cost me $180 to come out and open up my car. So I called West Loop Auto Body and somebody was there within 15 minutes and didn't charge me anything to open up my door! Nice guys. And I've talked to a couple of people in the neighborhood who have also had positive experiences here.
By: Frank M.
West Loop Auto Body
I drive a Toyota and my dealer Grossinger referred me to West Loop. I am very attached to my car and from the start the fine people at West Loop treated me great. They are really a reflection of good business. They worked well with my insurance and cleaned up my car nice for me. When I got it back they explained everything they did and told me about the warranty. I would go there again.
By: derrick b.
West Loop Auto Body
west loop is a great place i did not want to take my car there but i did and am glad i did, the service there was great, the repairs look unbelievable my car was back the way it look before my accident , my car was done when they told me it would be and they also took care some additional damage at no charge to me, ...... west loop now has my business

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