Stokes Auto Service in Bridgeport is the greatest ever!! My 1995 Bonnieville broke down on me the other day at a stop light. Since I was in Bridgeport returning home from my friend’s, I had no idea where to have it towed to. Thankfully, my friend called a few friends for a referral and I had my car towed to Stokes. He immediately checked it out, and not only found the problem of why it died on me, but another ongoing problem of which over the last few years I had taken to numerous mechanics who couldn’t figure it out. He noticed the alternator in my car was not the correct one and the mechanic that installed it forced it in and cracked my Intake Manifold. I was shocked he figured this out, especially so quickly and I hadn’t even mentioned any other issues. He knew my car like the back of his hand!My car was ready 2 days later and now is running like new! He was wonderful! He was spot-on in diagnosing my car within a couple of hours. He thoroughly explained everything to me. Their prices are fair and reasonable and I know he did quality work. I was very comfortable with him. He could have taken advantage of me since my car was towed there and I was “stuck”. But he didn’t. I know I would have paid much more for the same work elsewhere. Money is tight for me and he did all that work within my budget that we discussed.Stokes Auto Service is professional, honest and I got the heartfelt feeling that he really cared about my safety (not the money) and wasn’t going to let me leave with a car that may have jeopardized my safety. And he didn’t know me from Adam! I am so very happy that I have found a mechanic that I can trust! I will not go anywhere else, because being a woman; I have been ripped off by mechanics in the past. It will be a bit of a drive for me to use him, but totally worth it! He has a new happy customer for life! I cannot rave enough about Stokes Auto Service!!!!Tina UEvergreen Park
I totally damaged the whole passenger side of my car , coming out of a parking lot and catching the fire hydrant that was hiding to my right as I turned. To make matters worse , when I first heard the sound I didn't realize what it was and so I continued to tear through both doors and the back. After making a claim with my insurance , the adjuster came to my work to assess the damage. His estimate was $ 1800 , which seemed really low , by looking at the extent of the damage. Not that I would know .A co-worker had just fixed his suv at National Body Works , and he was very happy with the repair so i called and made an appointment. The first thing I noticed when I got there was all the competition ( 3 body shops within 1 block ) & yet they were busy.The staff was very helpful and friendly . The owner , Sasan explained to me that its always better to have the adjuster go to a shop to see the car & assess the damage . because ,he said ,he will disassemble the car and find all the hidden damage with the adjuster present so the estimate he writes would be accurate, Preventing delays and maximizing my coverage . something to keep in mind if I ever damage my car in the future. He called my insurance for a re-inspection; my rent a car arrived and I left.3 days later he called to tell me that the final estimate the insurance approved is $ 3345.00 . that's almost double the original estimate. He said that many insurances like to skip out on a lot of necessary steps in the repair to save money. but his job is to fight for the customer. That was good to hear. the best part is that he gave me a $500 discount by applying discount coupons to my bill. So its like not paying my deductable .A week and half later I went to pick up my car & WOW.... What accident ? it was perfect . she was detailed & looking great. They even repaired the dent I had on my front fender , at no charge. Im so happy!!!
I rented a car from Enterprise on 8/3/2015. I had to choose Enterprise, as it is a corporate partner with my company and I was forced to choose the lowest rate of the rental providers. This was my first time with Enterprise and I had to set up a new online account. That was easy and booking was easy (through my corporate travel site). On the positive side: Upon arrival, I was professionally greeted, the counter staff was very pleasant and it took about 15 minutes to check in, review the rental agreement and obtain my car. They have very good customer service. Now the downside... . I'm a corporate traveler. I usually take early flights to Chicago and arrive by 6:00 – 7:00 am. I travel frequently and I am used to other rental providers who provide "enhanced" service, in the form of frequent traveler programs such as Fast Break from Budget, Avis Preferred or Hertz Gold Plus. The programs allow you to arrive, go directly to your rental car and drive away. This is the service that I want/need.While Enterprise may believe that "personalized, counter based service" is what I want, it is not. I do NOT want to stand in line for 15 to 20 minutes to get my car, especially on a 90 degree day in August or a -10 degree day in February. Until they provide this service, I will request an exemption at my corporate travel site, which would permit me to utilize a rental company that provides the level of service I want/need, not what Enterprise "thinks" I want.
I am usually a Hertz Customer, but decided to try Enterprise due to the lower rate offered. Shuttle Ride: The Shuttle ride was great and the driver was helpful with my luggage. Check-In:The one on one customer service threw me off a bit as I am use to getting my Gold Number at Hertz and walking straight to my car. It was great to talk with someone at Enterprise, but I will say that I thought the process was very slow and seemed unorganized. I would prefer to arrive and have the car assigned already upon my arrival with the option to switch cars on my own if I'd like. Car Rental: The car that I reserved wasn't available. They gave us a Mazda mini SUV. The car was dirty and they wouldn't offer to wash and vacuum it. The rep seemed unconcerned with making sure that I was satisfied with my rental. Was in a rush to a wedding so I didn't have time to prolong the check out process. During the rental period the Check Engine Light and another light kept coming on, which did not make me happy.Customer Service: Upon my return they asked me how the rental was and I gave my honest feedback. I had a chance to speak with the manager on duty, Quay, and she was very kind and concerned about my experience. She asked what would make me a happy customer...and I asked that the rental be comped for free. She had no problem with doing that...So I walked away as a happy customer which changed my rental experience from bad to excellent with Enterprise.
I highly recommend Integrity of Chicago for every car buyer/shopper. I went to Integrity because I noticed the type of high end cars on their lot. I was greeted by a very nice salesman (Brad Pitt). I explained to him that I was looking to buy a car because my previous car had caught fire. I also made him very aware that my credit score was very low and I didn't feel that I would qualify for a line of credit. Brad made me feel so comfortable when explaining to me that they actually work with people with bad credit and told me not to worry. I had Brad process my credit, but I left the dealership not feeling too hopeful. As soon as I got home, I got a call from Brad and he asked me "am I ready to drive today?" I was shocked. The Finance office was willing to work with me...By the way, George is an Awesome Dude, lol :) The got me approved for a 2004 Saab 9-3. The car is amazing, the service was great. This was a great car buying experience. I didn't even sit in the dealership a long time. The process was so fast and easy. I still had time to make it to work that day. I'm kinda glad that every other car lot in Chicago told me no because I would rather shop with people that are kind and respects their customers. I got a chance to meet a lot of cool people. Very knowledgeable and professional staff. I would shop here again and again. :)
I rent from this location every week and have been for over a year already. I am a regular customer that spends a lot of money at this location. Every week there are different people working there. There is NO customer loyalty appreciation at this location. The staff always seems disorientated. Just this past Monday I rented a car and the guy at the counter finished up with me and told me to wait and someone will be right with me. Another gentleman used the kiosk to expedite his check out. We both stood outside in the cold waiting for someone to help us. meanwhile inside, there were 6 of these jokers standing around doing absolutely nothing. Yes that's right 6, 2 at the front door, 1 in front of the counter just pacing around, and 3 behind the counter, everyone was just laughing and joking while there were 2 customers waiting out in the cold. Needless to say, this is not a place that they train on good customer service. It has been on a very rare occasion that I can say I have had "good" customer service. I hope something is done to drastically change this location. And I hope you other customers don't get treated like this. Or maybe we can all go down the street to one of the other 4 rental companies???
NIGHT and DAY difference! I normally rent cars from the "other guys" due to company policy, but they changed the policy to Enterprise and I am SOOOO GLAD they did!! I got treated like a person...like they cared that I was there! I was all frazzled when I arrived in Chicago from hurting my ankle trying to catch my flight, on time. The driver picked up my bag gladly and helped me off when I got to the rental office. Then the nicest young lady greeted me at the door (yes...before even getting to the counter!) and then another nice young lady helped me at the counter. She let me pick the car I wanted (when does that ever happen at the other place?) and then she even drove it to the door for me so I wouldn't have to hobble all the way over to it on my aching ankle! She walked me around the car, showed me the important bells and whistles (like where is the gas tank door release?) and all the while I am thinking she must just be feeling sorry for me, but NO, my coworker said she was treated the same way, too. Drop off was just as easy breezy and really loved the shuttle bus driver being so nice to get my bag for me. This is the best place ever!!!