My experience with Home Cinema has been beyond great!! I am in the process of building a larger scale home and to date have spent close to $27,000.00 on furniture through HCC And have also bought all my sofas, bar chairs, electronics, theater chairs, etc thru HCC as well. So my experience with them has been in a big scaled way!Everyone whom I have dealt with, either by email or on the phone has been extremely pleasant, professional and prompt in their service!! If there have been any issues with a fixture etc being recieved, they have immediately sent a replacement one. And the issues have been extremely rare, considering the amount of product I have purchased through them. It has made the process of picking lighting a joy, as there are so many products to choose from. And upon recieving them, they are more lovely in reality then from the on-line photos! The local furniture companies can not even match the prices that HCC offer, so I know that I am also getting great value for the monies I have spent! I really can't express just how amazing it has been to deal with. I have been recommending HCC to all my friends and family. Way to go HCC It is a relief to know that there is such a company on-line, that you feel extremely safe in dealing with!!! I will be a continued customer and HCC will be the first place I will check for products and pricing!""
I have ordered several items from this site and have been happy with what has been provided to date. They also ask for item reviews and do appreciate that they seek feedback both about the company and the items they sell. The reason they get 4.5 stars instead of 5 is because of the various shipping speeds. I'm sure this is due to some of the items being drop shipped.The first item I ordered was a dinette set. It honestly looked better in person, as the photo on the ste wasnt that great. the picture but I can hardly blame HCC for that as all items usually have a stock photo the manufacturer provides. However it did arrive in the time frame they indicated And was a welcomed surprise.The second item I ordered was slipper chair. It was delivered timely and the price crushed the competition's prices. I wish they had more of this chair in stock because I want another one.The third item I ordered was some popcorn supplies. This arrived very quickly and the product was as depicted. The fourth item I ordered from them was a bedroom set. This took about 2 Weeks, so a little longer, but i was notified thru email.Now, if need to see the furniture first and sit on it, then this may not be the company to order from. But my experience ordering from them has been great so far.
Originally, I ordered a dining set that fit perfectly with my renovated kitchen. A few days after my order I got an email saying the item was backordered and would deliver in 5 weeks. I was furious since I had an event approaching and called HCC. With the way things are today, I did not expect much as far as customer service, but I was very pleasantly surprised. Julie took my call was professional, gracious, sympathetic and genuine. It felt like she cared about customer service and wanted to help; I didn't feel like she was reading a script or just going through the motions. She immediately refunded the original order after verifying that the supplier was backordering the item, and she gave me a 10% discount that I could use myself or forward to a friend. Excellent customer service, so I ordered a different item which she recommended. It arrived two days earlier than expected and is perfect. It was also a nicer model due to the discount. HCC really cares about their customers, which is a rare and wonderful thing in today's shopping world!
I have pretty much furnished my condo with HCC products. (I tried to include pics with this review: the hammock-chair, tv stand, bedroom set, popcorn machine are all from HCC.Their prices are very good and they frequently have sales so I can't complain. They ship when they say they will, and the products often arrive a bit earlier than the due date (aka you aren't waiting forever for a product). Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. I took a photo of the instruction, sent an email, received a prompt response, and they shipped me a replacement piece in record time. Customer service responds to me within 24hours, and their delivery people are incredible. I'm looking forward to doing over my main house and can't wait!
Looked @ a console table on the site. Knew I wanted to put some AD/VD equipment on the lower shelf,but not sure if could support the weight. Called C.S. and asked if they knew. Nice lady said she didn't know but would check with mfg. 5 or so minutes on hold,she got the answer. Placed order arrived a day or 2 passed expected delivery date. Seriously, this is so not an issue. But there was an essential part missing as per diagram, for assembly. BF was assembling,as that's what good BF's do. Called Sunday(yes C.S. is there in Sunday), had the missed part FedEx'd in my hand on Tuesday.Very happy camper here. :)
I have been a customer of HCC for more than a few years. When I need furniture, the local stores, which is now closed, was hit or miss on my needs and the prices were always high. HCC has never let me down; amazing savings, wonderful fast delivery, and customer service satisfaction. The multiple product section makes it easy for me to shop and compare features. I have never been disappointed. My last delivery I opted for the white glove delivery service. They had 3 people bring my furniture inside set it up, and showed me every feature. They partner with some great carriers!