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01/07/2016
By: coastalite
Betterton & Whitlow
Highly recommend! I noticed we had an anti-freeze leak coming from near the back of the engine (NOT GOOD). I thought the job was gonna cost more than the car is worth - but luckily it wasn't what I thought it was. My wife remembered that one of her co-workers had been raving about the auto repair shop he'd been using for many years (B&W). I called two or three other places first (but none of them seemed to know what the problem could be & all suggested bringing it in for a diagnosis - extra money - no thanks).I then called "B&W" & spoke to "Bobby" (the owner - a very friendly guy). I described the problem & w/out hesitation - he said it was likely a "cracked intake manifold" (common for the '98 Mustang 4.6L GT). Ford, in their wisdom, decided to use plastic (which breaks) - when they should've used metal... Fortunately, they learned from their mistake & all the new after-market intake manifolds have been redesigned with METAL - to prevent CRACKING (& come w/a limited lifetime warranty).So, Bobby fixed us up w/a brand new intake manifold - (at a price we feel was very reasonable - considering the complexity of the job & the time/labor involved). I have to say, these guys must be magicians because the Mustang is purring like a kitten & is running better than it has in YEARS!It took them a few days to complete the job (Bobby told me it was taking them a little longer than he'd anticipated). I'm now wondering if it's because they spent a little extra time making a few "other" adjustments - to really get her dialed in? All I can say is - I'm impressed! I don't know if I can recall a time when an auto repair shop exceeded my expectations (it's rare). Good auto mechanics are VERY hard to FIND!!! They showed me my old intake manifold & where the crack was & did not try to up-sell me on anything that wasn't necessary... I even asked if any of our other fluids needed to be changed (Brake, Power Steering, Transmission) - & he said they all looked to be okay.I'm truly amazed at how well the car is running! Bobby, if you're reading this - thank you again!!! If we need other work done - I KNOW WHO to call now.
08/02/2013
By: vascot
Tidewater Auto Electric
I took my car to my mechanic. He diagnosed a couple of mechanical and one electrical repair and gave me a price. Problem was he couldn't get it in until Monday. It's my daughter's car that she needs for work and along with the needed repairs the insp. sticker had expired 2 days prior. So I needed it done asap. I showed up at the Chesapeake location Friday morning at 8am w/out an appt. they called me 2 hours later with what they found and a price. They didn't know about my other mechanic already checking it out. They came up w/the same repairs he had and a price actually $20 cheaper. Once I gave them the go ahead they said they'd get started and call me when ready. An hour later it was done! I was home with the car repaired and inspected within 3 1/2 hours of showing up at their shop. They were fast, thorough and very professional. I'll definitely look to them for any future repairs I need on any of our vehicles. I appreciate their honest, prompt and professional service in an industry littered with shops wiiling to rip others off for our hard earned money.
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07/30/2016
By: Fritz B.
Tack Auto & Diesel Repair
Tack Auto and Diesel is now my go-to shop! I have a 1993 Dodge D250 that needed overdrive repair.. Ended up being a major headache and costing me lots of money with limited return. This include 2 dealerships and on small shop. The most expensive repair, ~ $3000.00 ended up being a wrong diagnoses. In the end I had to figure it out myself...bottom line is the actual fix was about $40.00! (~$3040). Then my truck started leaking oil so I took it to another shop and after about a month they still had not found the leak (see Back Bay Diesel and Performance review). Anyway, someone at Advance Auto told me about Tack Auto and Diesel with real high recommendations. Wow what a difference in service and professionalism. Dealers are out for the new sale, replace major assemblies and don't put much effort into older truck repair. A lot of small shops are into the fast buck putting bling on trucks. Sal (Tack) is a Master Mechanic that does serious work at the highest competence. Thanks Sal, R/Fritz
08/23/2014
By: Kathy D.
J & T Auto Sports
Friendly people. We told them we needed a reliable vehicle for $2500 or less they showed us 3 vehicles. Do not think they check the cars over very well before they put on lot to sell them. My daughter purchased the 2006 Suzuki Reno for $2500. Drove off lot within 20 mins it ran hot. Called salesman and they said once you drive off lot it its yours. However they offered free labor to replace the radiator if we paid for part. We found busted radiator hose so replaced that ourselves and car seemed to do ok the 30 min drive home that night. My daughter got on the road the following day to head back to NC and car broke down and stranded my daughter and granddaughter and car had to be towed home which cost a pretty penny. Still don't know what is wrong with car but she is pretty much stuck with it.
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08/21/2012
By: tinavabeach
Bells Mill Auto Care
I have been going to Bells Mill Auto for the past 4 yrs and have NEVER encountered a probelm with customer service. The owner is as honest and fair as it gets. In fact, I drive quite a distance out of my way to have my vehicle serviced by Bells Mill. They are the ONLY mechanics I trust. They fix the problem without "creating" more work just to rack up the bill and always suggest less expensive options if they apply. The building and work area is always clean and tidy, they are always friendly and curteous to all who approaches them - whether its work related or not. They are a rare find and I wish their were more honest "good ole boys" shops out their for those who need a fair price and service you can always depend on.
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12/31/2016
By: Wil M.
Stan's Muffler
I grew up in this area, so I've know about Stan's as far back as I can remember. I've been using them for roughly 25 years, for everything from a regular tune up or oil change, to the rear main seal. They're honest, clearly SHOW you the problems and explain the repair, including costs, and their quotes are always on target. This is a knowledgeable, honest, and affordable small business that treats customers like family.
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09/14/2016
By: Sharnette J.
J & T Auto Sports
I brought a 2005 dodge carvan and it started runing hot .I brought it in March it broke down in may i put a head gasket vow clover spark plugs oil change tune up new radar. And it dont start but i have no title and there out of business. He told to trade but can't cuz its not running. So what can i do please some body please help me i have five kids with no transportation. Than he says he wish he could help me
11/22/2014
By: Chelsea W.
Pop & Son Auto Sales
Unlike any dealership in the world, these guys actually told me when I went in that my sunroof, which had flown off my car, had a recall on it, rather than charging me to fix it and found out who I could call and where I could go to get the new one put in for free. These people are amazing! I recommend them to anyone who has ever had a bad experience at an auto repair shop, don't go through the hassle!
10/01/2016
By: The B.
Great Bridge Muffler and Brake
Honest, friendly, and reliable. I can't recommend these folks highly enough. They have given us fantastic service for both regular maintenance and for when things surprised us (09 Civic, 12 Prius, and 05 Saturn). Timely and helpful, they have always given us realistic and reliable quotes and been straight up about when to fix and when to replace. Excellent value and good people.
03/22/2010
By: jaxmarie1234
Automotive Authority
I own an 03 mitsubishi and took it to Automotive Authority for service. They were friendly and honest and made me feel comfortable and "at home". While I waited, they took care of my oil change, my state inspection, and my engine light problem quickly and accurately (I havent had a problem since then). Thank you Automotive Authority for the service that you gave me.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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