03/27/2013World Claim Global Claims Management
Dealing with a fire claim is a difficult experience. Dealing with an irrational client makes that experience even more difficult and this was the case in our experience with the Holley family. WorldClaim was contacted by the Holleys to assist them with their claim through a mutual friend who recommended our services based on past experiences. We did not seek out the Holleys, they sought us out. WorldClaim sent a full team of people to meet with the insurance company’s representatives and agreed on the scope of work on both the building and contents portions of the claim and submitted estimates and inventories which accounted for the damage that we assessed. During the process we maintained a complete dialog with the Holleys and apprised them of the status of the claim and the insurance company’s offer. Through WorldClaim’s effort we nearly doubled the initial offer from State Farm. During the claim we also assisted the Holleys in dealing with their mortgage company. This service, which we provide for no fee but as a courtesy to our clients as it is a complex process, became even more complex because the Holleys were in arrears on payments to their mortgage company and the mortgage company would not deal with us directly until the mortgage company was brought current. It was this issue that caused the delay in negotiating the insurance checks, not WorldClaim’s staffs’ negligence. To the contrary, we provided accurate information to the Holleys on the status of their mortgage and worked with them and their mortgage company on an agreement to bring the mortgage current so that the settlement check could be negotiated. In my last meeting with the insurance company’s representative we had the insurance company amend the damage to the building even further. Immediately following that meeting I met with Mr. Holley to advise him of the changes to be expected in the scope of work and he was extremely happy. Upon return to my office I found that Mr. Holley terminated our services with the rationale that he was not going to pay us for the increase in his settlement that we made as a result of the last meeting. WorldClaim is currently in litigation with the Holleys over an unpaid fee which we fully expect to collect based on the services rendered and the dramatic increases we have negotiated in their settlement.