After getting my hopes up twice on bridesmaids dresses, I gave up on them. When walking in they just made me sign in, but there was no organization, and guidance on anything else. The staff was nice, but they really should organize their system a little better. However, I will not be returning to them.
This place was a horrible experience for my bridesmaids & I. I have 6 bridesmaids. 2 of them had the same one shouldered dress while the other 4 had the same strapless dress. Our consultant was Caroline. First, she hardly helped us & when we had a question, she was nowhere took be found.Second, one of my bridesmaids was getting the one shouldered dress & she ordered her dress that day & Caroline ordered the wrong size so she had to hurry & get a manager to fix it.Then, when the dress came in & my bridesmaid went to pick it up & it was the completely wrong dress. My bridesmaid told them that it was the wrong dress & the lady that was helping her was completely rude & she was told she couldn't get a refund.Caroline told us that if one of the 2 girls ordered the dress that day, then the dress would be available for the other one.So I spoke to the manager & she said that they would look & order the correct dress & just exchange it. Well, the dress was then unavailable.I talked to my mother in law, my mother, & my bridesmaids & we decided to go somewhere else & find a dress.So when I spoke to the manager again, she told us there was nothing she could do to make it any better.So I told her we want my bridesmaids money back & we will take or business somewhere else.The manager, Debbie, did not care at all that we were leaving.She said okay, have a good day.This store had horrible customer service & they should get people in there that know what they're doing before they ruin a wedding.Yes, I have plenty of time to find another dress, which we already have at Poffie Girls & they're amazing, but still, me being the bride, I have enough to worry about so they could have made this easier somehow.I do not recommend this store to anybody.I hope this post saves somebody's wedding!