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The WORST COMPANY EVER!!!!! Total scam!!!!! Stay away from this stupid Gordon or Charles whatever his name is. A MONTH ago he took our full payment of $437.00 and gave promises. The pump should have been sent to us via FedEx in two days , we never received it. Then he said it was combined with another orders and sent to him instead. And other BS for a month!!!! Rip off. Horrible company. Please stay away.
If 0 stars was an option that is how Hot Tub Doctors Group should be rated. This is a scam organization. They look to take up front money and then never follow up.
Con Man!! Stay away! Has active warrants out for his arrest in North Carolina. Gordon Charles Smith, a felon, 3 years in prison for taking property under false pretenses (hot tub deposit scam). Hopefully, someone will read this and avoid the trouble....
Rip off artists! Identified bad control board, took payment, and I've spent 6 weeks trying to get them to complete repairs! Out $600 with nothing to show for it! SCAM!
Scam artist. After paying $500 for a pump he's been stringing me along for months with false promises.
This man is a one man show- convicted felon! Google him. GORDON CHARLES SMITH HAS ALIASES- CHARLES ROSSEN WILL TAKE YOUR MONEY AND RUN. STOLE 600.00 FROM US HUNDREDS AND HUNDREDS FROM OTHERS
Scam, don't waste your time or money. Paid them for a pump to get replaced and now they won't answer my calls. See BBB reviews for similar nightmares.
After using 4 different companies they came out and figured out what was wrong and what caused it! Wonderful Company!
called 6 times to set up a service call, and they never returned my calls
Been waiting on a small wading pool to be finished since may 15 still not done