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02/12/2015
By: Stephanie G.
Benjamin Franklin Plumbing
I had a flooding incident in my home a few weeks ago. When I arrived home to find water in every room of my house, I was distraught to say the least. Not having this ever happened before I wasn't sure what I should do first so I made a call to Kevin C. with Benjamin Franklin Plumbing. He was very helpful. He immediately instructed me on how to stop the water and said to sit tight he was on his way. It was late in the evening and I knew he was on his way home but he instead came to assist me. Not only did he arrive and provide superior service but he also helped keep me calm as the emergency restoration crew arrived. I have to say I am very appreciative of the help and more than satisfied with the customer service I received. Would definitely recommend to anyone looking for plumbing services.
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06/20/2015
By: Sandy V.
Rooter Champion Plumbing
Came home to a busted outside water pipe last night!, not a great ending to an already difficult day. Happened across Rooter Champion on google search and called......best decision I've made in a while I must say! Great customer service. Explained what needed to done, found the leak right off, so limited digging in the yard which was a mess from the leak. Brandon was very nice, respectful, found the leak quickly, fixed the problem and NO MORE SOGGY YARD!!!! YEAH! I would definitely recommend and have absolutely found "my" plumber for any future plumbing needs! Thanks to everyone at Rooter Champion!
07/31/2008
By: southernbelle586
Malone Plumbing Co.
I called Malone Plumbing a couple of weeks ago, after getting a recommendation from a member of the Char-Meck utilities crew. My sewer was backed up and unfortunantly it was on my side, so the city couldn't help me. Making an appointment with this company was super easy and the technician was there at his scheduled time. He installed a cleanout in my front yard and jetted the line. His price was great and I felt that I got a good deal. Someone from the office called back the next day to make sure everything was working ok. The customer service was excellent and I'll definently use them again.
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02/20/2015
By: Donna H.
Benjamin Franklin Plumbing
Great Service - During a thorough service inspection by Kiefer, he called Jason out to my home to answer my questions about a new installation. Both were very helpful. Jason was back out within 3 days and went above and beyond to listen and provide solutions to all my issues. I was very impressed with his ability. He went over all my options, all the pricing and was extremely courteous. He did a great job. I can always rely on Benjamin Franklin Plumbing.
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05/13/2016
By: Peter G.
Hefner Bill Plumbing Service
Showed up on time but had no clue about what was wrong with my hot water heater. I called because of no hot water in shower. They came out said it was tankless and said to call Ranaii. Then sent me a bill for $144 and fixed nothing. Called about my bill and they said that was there standard fee for showing up. My suggestion to them, tell the customer they don't service tankless water heaters before sending someone out.
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03/02/2016
By: Randy M.
D E Caudle Plumbing Inc
D. E. Caudle is a plumber with integrity. He helped us replace our main waterline to our house last year. He quoted us and the quote was $200 too low because he had to dig a bit deeper than he planned, but he honored the price anyway. I know that doesn't sound like much on that job, but to us it was crucial at a time of deep financial stress. Thank you, Mr. Caudle!
01/27/2015
By: Jamon N.
Roto-Rooter Plumbing & Drain Services
I was very skeptical about Roto-Rooter when I initially called, but after the serviceman came out and completed the job, I have a new found respect for them. Not only did he explain step by step what he was doing, but he also showed me via the "snake" camera. If I ever have any more plumbing problems the first company I will call is Roto-Rooter.
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06/30/2017
By: Cherie M.
Roto-Rooter Plumbing & Drain Services
I have had good experiences with Roto-Rooter. Andre Washington is exceptional. He is very helpful, kind, and efficient. Maxim Koloskov is also outstanding. He had so much patience with all of my father's questions and was very caring about our concerns, not to mention did fantastic work! Request either of these men for stellar service!
07/27/2017
By: Lynn S.
Roto-Rooter Plumbing & Drain Services
The staff was very professional when I called for service and a plumber was ok his way to my house within 45 minutes of my call. When Marvin arrived, he assessed the problem and went right to work. Problem was fixed very quickly and Marvin was very kind and professional. I highly recommend Roto-Rooter for any plumbing problems.
02/01/2016
By: Gwen S.
Benjamin Franklin Plumbing
after numorous plumbers coming out and still having the kitchen sink clog up time after time, ben franklin finally came through. not only did they get the drain running today, sunday, but they gave me option to keep it from happining again.. they installed all new piping in the crawlspace!!!!!!!!!
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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