After reading this company's reviews online, I called the owner, Lorenzo, to install a fuel pump on a 1996 crown vic. I told him we used a mobile mechanic last year to install a fuel pump on my son's car, and the gas gauge stopped working after they installed the pump. Lorenzo assured me he knew how to install a fuel pump without affecting the gas gauge. We agreed on 10:00 am,4/24/13. he was 10 minutes early, very polite and had purchased the part I needed. It took him about an hour and 15 min to installed the fuel pump. I paid him $100/pump +$100/labor. The car ran fine, unfortunately, the gas gauge stopped working and my "low fuel" light worked intermittently. I called Lorenzo back, told him the problem and he refused to accept responsibility. He said it must have been like that before he worked on the car. I called another mechanic to fix it; he said the arm got stuck, he stated it's a common problem while installing a fuel pump. It was a simple fix- it took him less than 20 minutes to correct. My gauge works perfectly now. I told Lorenzo I wanted 30% of the labor cost back I paid him, since I had to pay another mechanic to correct the gauge. He stated he would call me the following morning (4/25/13). I never heard back from him. While Lorenzo did a good job installing the pump, I can't give him 5 stars because of his lack to correct a simple problem and his refusal to accept responsibility for the mistake. (we all make them). I was not going to hold it against him; I just wanted him to leave the car in the same condition he found it in, not worse condition. If someone else has a similar problem, I would recommend, Ronnie @ (704)777-4419.
01/27/2014Dirty South Custom Sound Wheels & Tinting
I recently purchased a 2012 Infinity G37S, and the one detail that was missing on this beautiful car was good tinted windows. I went to Dirty South Customs on Tryon St, and Fatboy took excellent care of taking my car in and assuring me that the car will be ready in less than a few hours. Came back in to pick up the car, and not only receive great smiles when I walked in, they said hi using my first name and told me they were finishing up right now. Fatboy took me in the back to see my car getting such special detailed service from their Tinting Specialist. While waiting, I was comfortable and relaxed while the two front desk employees, Fatboy being one of them showed me around so I can see other items the store had to offer and items to purchase for all types of models of cars. My car was pulled up in front when finished and she looked amazing! Showed that all three professionals went above and beyond to make me completely satisfied. I'll be back on a regular basis for detailed car washes. I'll definitely never go anywhere else in Charlotte and highly recommend anyone wanting a tint and/or a paint job to come to one of the three locations Dirty South Customs are located at. Thanks, Hisham for taking great care of me and following up with continued services that I will need SOON. You have a great company, be proud!
I shattered the rear window in my Honda Pilot and began to search online and by phone to find a local replacement service. I spoke to many glass companies including a few that did not replace rear windows and asked them for recommendations. Trotter Auto Glass came up more than once so I called Laura and she was extremely pleasant to speak with and answered all of my questions about the replacement window. So I had my insurance company contact her for the repair. 3 Hours later Mark shows up at my house and after speaking to him for a few minutes, I could tell he was very knowledgeable, had 20 years of experience and was a great guy. He took his time and did a very very thorough job and was very detailed oriented. He was very careful to ensure all of the small pieces of glass were cleaned out of the back of the car, inside the rear door and on the driveway. I have dealt with other, much larger glass companies before, but Mark and Laura of Trotter Auto Glass was exactly what I was looking for in a local, friendly repair service. I would very highly recommend them to anyone needing an auto glass repair for their friendliness, promptness and quality of service. I am a very satisfied customer.
I came here for a car inspection; I usually go to AAA Car Care but they were booked up. When I pulled in I immediately asked the guy how much the inspection charge would be with the tint on my car. (My car has legal tint but I've only ever been charged $30 by either AAA or the Honda dealership.) The guy told me $30 because it was in legal range, so I proceeded with the inspection. When the woman at the counter rang me up, she told me $40. I told her that the fellow had advised $30; she said there was a $10 tint charge and that he was just an employee, not an inspector. My problem is, I was told $30 by a legitimate worker of the business, not by the janitor or a delivery guy, so the $30 is what I should have been charged. I don't appreciate being told one thing then charged another, no matter the reason...the original rate should have been honored. I guess if you don't get a quote in writing, even for a basic services, autoshops will charge whatever. I'd considered coming back for other services after seeing how well they treated another woman who was waiting (that's why 2 stars instead of just 1), but now that's definitely out of the question.
Wayne was extremely helpful, knowledgeable, and polite through the entire process beginning with the first time I walked in asking for an estimate all the way through until the car was painted and ready for pick up.The customer service here is impeccable and went way beyond my expectations. They got my car in quickly after giving me the lowest estimate around and they made arrangements to have my car ready earlier than I originally planned because of my needs. In addition, Wayne arranged for me to have on-site window tinting done through one his vendors, he had the headlights restored, and the inside of the car was immaculate when I got it back. Not only did he follow through with what was agreed upon, he went beyond that and took such good care of me!The paint job is perfect, and I am so happy that I chose MAACO to fix the body of my car. I actually have arrangements to bring our other car in about a month, and Wayne indicated he could help me arrange a rental car as well! Thank you, Wayne and Thank you, MAACO!
If you own an Euro that is not under warranty and you take it anywhere but Eurowise you are making a massive mistake, especially if you own a bimmer. The BMW mechanic, Craig, takes service to another level, especially if you know nothing about cars. Every time I think of having to take my car to the mechanic, I cringe. These guys actually make it enjoyable. They will educate you if you take the time to listen, sometimes feed you, and give you ride to anywhere nearby! They are also located close to the light rail which is incredibly convenient. They will treat you like they know you! Not many mechanics, let alone businesses still run a company like Mike, the owner does Eurowise. Do not be stupid like me and think you are getting a deal at a mechanic you know! These are guys are a lot cheaper than their competition, and they are very on point! 110% across the board.