Poplin Heating & Air Conditioning, Inc.
301 Goodman Rd, Concord, NC, 28027
1.EMCOR Services Aircond
11521 Reames Road, Suite 103
Air Conditioning Contractors & SystemsMechanical Contractors
2.Emcor Lt Mechanical
5901 Northwoods Business Pkwy
Mechanical ContractorsAir Conditioning Contractors & Systems
3.EMCOR Services LT Mechanical
Air Conditioning Contractors & SystemsHeating Contractors & SpecialtiesMechanical ContractorsPlumbing Contractors-Commercial & Industrial
4.Emcor Facilities Service
259 S Downs Way
1535 W May Ave, Gastonia, NC, 28052
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The absolute worst customer service I have EVER encountered from a corporation. 75% early termination contract fee is ROBBERY. I signed up for what I thought was a 2 year MAX contract with CPI security. Due to extenuating circumstances I cannot use my security system and called to cancel the service. I was met with the rudest customer service client who was not only argumentative but also condescending, rude, and refused to give me the information I requested (I was asking for his managers name and number). He told me I would have to pay the 75% of the remaining months well over $1200. I had NO IDEA I had this long of a contract, and NEVER would have signed one if I had. NEVER!! After being put on hold for the 4th time a manager came on and said they would reduce my early cancel fee to $750. $750 on a system I do not use and cannot use. I have been in sales, customer service, business to business sales, for long enough to know you do what you need to do to make the customer happy. This is SO not the case with CPI security. I will share this experience with everyone I know and make sure they NEVER EVER use them. So very unhappy.EDITWas given the "Managers" number with extension, called and it was the generic customer service line. When asked specifically for Jorge Molares was put on indefinte hold and I gave up after waiting on the line for 15 min. No voice mail, no one ever came back on the line. The WORSTSo here I am feeling hoodwinked into a contract term I was not aware of and bound financially to this terrible company for either the remaining months or 75% of remaining months.
Extremely hard to get in touch with after you give them your money. And they take over a week (so far) to get your a.c. unit to work. They will leave you in in the heat.
Will not use again. They do not communicate. I had to call numerous times to follow up on a QUOTE for replacement that they have YET to provide. It has been nearly 3 weeks. They do not show up on time, or communicate any delays and I am ONLY trying to get a quote from them... I couldnt imagine if I was trying to have a replacement done with them.Dont waste your time.
Unbelievable that a professed Christian as Scott Sheldon would be so devious, underhanded and set a poor example to employees with his lack of ethics, his lack of integrity and just simply gouging the public and most likely the elderly. They lied so many times they couldn't remember. This company is part of why America is in the shape it is in. Taking advantage is a way of life for most of the weak people. Just don't have the courage to stand up for what is right. They billed me $850.00 for a part that cost less than $200.00 and only spent an hour installing. If this is not a crime, I really don't know what is. Most likely they will do something to my unit after receiving this.And no one will stand up to them because they are working together to gouge the public. Beth
Chad was wonderful, he was prompt, friendly, helpful and most of all knew his business inside and out. My repairs would have been far more expensive if I had not gotten lucky enough to find him here. I would tell anyone to use his services and I know that I will again. Jane Marini
DC Manager Carl is is extremely unprofessional and shows favoritism. He is rude and has even gone as far as getting in an associates face to intimidate him. In order to move up in that warehouse, be prepared to constantly stroke DC Managers ego. There is very little communication and organization in the warehouse. You will rarely work your assigned schedule if you are a picker as orders are required to be picked until the system is clear. This means working until 1 and 2 am sometimes. The leads and supervisors seem to have little to no training (which is absolutely insane). Harassment is tolerated because management would much rather avoid confrontation and are not trained to deal with those matters. Associates are overworked and endure very high stress levels. Also, warehouse is not climate controlled.
James Istre performed my service yesterday. He was right on time and did a great job. He was polite, professional, and very helpful.
We had a fantastic experience with Charlotte Comfort Systems. We had 2 new systems installed for a fraction of the price that Morris Jenkins wanted to charge us. The installers were courteous, professional and knew exactly what they were doing. We have a few neighbors who have used them and have said nothing but great things. They came highly recommended.
I appreciate the work that Charlotte Comfort Systems did for us. They were professional, Quick, and Experienced in what they did! Made spending the money Worth every penny! Highly Recommend them to anyone at anytime! Thanks Guys!
I had them come out because my System was frozen and not working. They sent a tech out and by the time he got there my system was already thawed. He checked out the system for leaks and made sure it was fully charged. I told him something is wrong and that the system was not blowing very much air. He said that is how a split system works and it was good to go. Well one week later the system froze again, I let it thaw and let it go. it froze once again, I called them and asked why would it be freezing. I told the to send a tech out and check it out. Well the system just stopped blowing all together. I had another guy come check it out. It turned out that the split zone actuators were not working in fact one of them was not even wired and he showed me the wire hanging down from the actuator. In further inspection he found that one of the actuators was wired closed which ran the upstairs, hmm I told the guy from Morris Jenkins it was not blowing hard at all. Well this guy adjusted both actuators and wired up the one that was not wired up and it works great NOW. I think the Techs at Morris Jenkins need to do a little more due diligence when diagnosing a problem. He wasted my time and caused two additional miserable nights of sleep. Lesson Learned...
- Motion sensors
- Smoke, CO2, and flood detectors
- Panic buttons
- Door and window stoppers
- Spot lights/floodlights
- Etched window glass
- Combination safe
- reinforced locks
- Placing signs and sticker for security systems outside home
- Personal safety items (firearms, stun guns, pepper spray, batons, etc.)
- Easy and inexpensive to install and does not require any drilling or modification of the home.
- Does not require a landline.
- Can be taken from one home to another during change of residence.
- Can be combined with a hardwired system.
- No need to change any batteries, as with wireless systems
- No interference from other signals
- All hardwired systems run on essentially the same technology so products and services from different companies will be compatible with each other.
- If moving to a home with a hardwired system already installed, you can save money by bypassing installation costs.
- New security equipment for these systems is less expensive than for wireless systems.
- Can be combined with a wireless system
- Hardwired: A system that uses cables to connect all sensors to a central control panel within your home. The cables are usually installed within the walls or floorboards of your home. The control panel then uses your home’s landline connection to call for assistance (police, fire, medic).
- Wireless: A system which uses wireless technology (wi-fi) to connect all sensors to your home’s central control panel. The panel uses the established network to communicate with the outside for assistance.
- A combination of hardwired and wireless: Custom systems can be configured to have a home totally hardwired and equipped with wireless outside communication (no landline), or have a totally wireless home and hardwired outside communication.