My husband and I were so excited to get a Chipotle over by Northlake and went in for the first time today, but unfortunately won't be returning. We witnessed a female employee get frustrated with a customer within a matter of seconds, she rolled her eyes twice at the customer and then decided she didn't want to help her, so someone else did. We got up to order, there wasn't any steak and we asked if any would be coming out. Another female employee told us no, but we looked behind her and the lady was cutting up the steak and wasn't almost ready to be served. As we stood there waiting just a few minutes to get the steak, the one female employee was carrying on about how she wanted to punch the other customer in the face and she better be glad she wasn't off work yet and how annoying it was that she was stuttering and couldn't understand her.There were way too many young people working this line and I highly recommend management to get more experienced employees or for them to watch their employees closer. It was a very disappointing experience.
After a terrible experience at a different area McDonalds where the manager called me a liar, I drove to this location believing it was owned by the same individual. Despite that, the owner at Tryon St. was nice enough to hear what I had to say, apologize for the ridiculous behavior of the manager, and even offered to make it right at his store. I looked around while in there - it's very clean and modern, and the people looked friendly and hardworking. It was the complete juxtaposition from the location at South & Remount. One place gained a loyal customer, while the other lost one for life.Big thanks Marty, you're a class act!
Went through their drive through today around 12:30pm, December 11, 2015, and the food was good as we have come to expect from Cook Out. The bacon wrap was made with chewy bacon. Not my personal favorite as I like my bacon crispy, but it was good. The meal overall was good. The staff cannot get the order correct. One order we wanted fries and the other we wanted onion rings but we got fries on both. And our drinks, we ordered 2 sodas with no ice and we got one without ice and one with ice. So, if your hungry and want a good meal quick this is a great place to go, just check your order before you leave.
This Chik-Fil-A, like all of them, has great food! They have the best unsweet tea in Charlotte! They also have all these activities like theme nights, specials if you dress like this or that, code words to get a discount, etc. They seem so creative there! I've seen church youth nights, different school nights, then there was the Daddy/Daughter night. I am looking forward to what night is next! Great staff, cheerful people, I just think of this Chik-Fil-A as being bright, clean, fun, and always something going on! I love going there!