I originally entered my pre approval online april 29th, the manager scott touched base with me quite a few times before he finally called on friday the 2nd and said now is the time to come in, i was approved and they were also doing a deal on trade in's. This was great timing considering that i owed 6500 on my jetta when it was only worth 4000. When i walked in scott matched me with Carlos and said he will take care of you. Carlos did every bit of taking care of me and my needs and wants in a vehicle. Unfortuntly my credit score isnt thay great and i was upside down on my at the time current vehicle. We originally looked at the 2015 cx-5, it was my original goal to get a compact suv but after sending in the deal it was going to be way out of my price range monthly, they worked and attempted to tweek the deal in every way possible to get it to work for me, they dropped the price of the car drastically and even added 3 thousand more than my trade in was worth. I was unsure with the deal so they suggested we look at something smaller. Carlos did a great job of explaining the pros, cons, advantages, monthly gas cost and any future mechanical cost i would be looking at. At no point did i feel like i was being taken advantage of, carlos was concerned with my very concerns and this made the process much more pleasureable and stress free for a young woman that in any other case would be taken advantage of. After about 6 hours of weighing out my options and being explained my range with my credit score in detail i decided to get the 2014 mazda 3, it had some of the good features i was looking for and was in a better price range for me. Paper work was a flash with chris and moe working as a team to get it done yet explaining it at the same time. They also didnt shove anything down our throat that was unnecessary which was appreciated. Also wanted to point out that Carlos is a saint, along with chris and moe as well i have a 2 year old daughter who is usually somewhat of a burden to someone trying to conduct business of course but carlos treated her like a princess letting her hold his phone to watch a clip from frozen and showering her with goodies like cookies and balloons. Our experince at mazda of south charlotte was great because of many factors and i will be sending everyone i know there because they can work out anything for anybody. Thanks for my new car mazda i LOVE it :))
Amin made this process the best experience i've ever had at ANY car dealership. For years our family has been buying cars from Merecedes, Land Rover, BMW, and Audi in Charlotte, and the service and interaction we received at CAI has gone above and beyond anything else. I was recently in a car accident in which my Audi was totaled, and I found my Volvo XC90 on Auto Trader, which was at CAI. I called to see if they still had it, as it was priced extremely competitively compared to all of the other XC90's I looked at. Amin was not by any means pushy, or like that of any other used car dealers. He put the car on hold for me until I was able to come over the next morning and see it. The car is IMMACULATE! One thing that I loved about CAI is that they buy most of their cars out of Florida, which means that they have never been driven in salt or snow, and generally never exposed to the elements that a lot of cars are. The car was spotless, and as soon as we got there, he got us the keys and let us take it on a drive by ourselves, and didn't press a time in which we needed to be back; which was so nice. When we came back, I knew that I loved the car, and we made a deal in minutes, no back and forth, just plain and simple. He was great in explaining the car's history, along with its features. I felt like it was a friend selling it to us, and I never felt as if I was being pressured or rushed into it. CAI has it down to a fine science. Later that day, we came back with a deposit, and he was great about working with us since the insurance hadn't paid out yet. I can't stress enough how professional and sharp these guys are, they really blow all other car salesmen out of the water. I would strongly encourage anyone to go to CAI and take a look, they are the only place I will be buying my cars from in the future, and I am still absolutely blown away by this experience.
I previously had another local body shop 'repair' my 2014 vehicle under an insurance claim and after 2+ months of paying out of pocket for a rental car, my car was returned to me in worse condition than prior to the accident. My engine and airbag lights were now on, my AC did not work, and the replaced bumper and fender were not painted. I felt taken advantage of and certainly did not want to take my car back to the first shop for the corrective repairs. After reading several good reviews on the internet I came across Parks Chevrolet and took my car to Ken Morrison in the Collision Center to assess what would be needed to get my car back to its pre-accident condition. Ken was not only empathetic but seemed genuinely willing to help considering the situation I just went through with the first shop. Due to a misunderstanding (on MY part) after my first corrective repair I wrote a bad online review of Ken and the shop. Ken contacted me the very next morning and instead of being angry about the nasty review I wrote, he offered for me to bring my car back in so that he could try and determine a fix for my issues. He was just as friendly and down to earth the second time as the first, and even corresponded directly with my insurance adjuster to get the repairs covered under a supplemental payment. Ken made a personal effort to turn an aweful situation around for me and for that I will forever be grateful. I can't take back the first review I wrote, but I can tell everyone I know going forward about the Collision Center at Parks Cheverolet and the honest work ethic & great customer service offered by the manager Ken Morrison.
Service department is sub-par. I took my Tacoma in for the first oil change today (@ 4500 miles on the odometer). I called ahead to verify that the service department wasn't busy and told the assistant service manager that I was coming in for my first 5,000 mile oil change. After driving to the dealership I was told that the oil change wasn't necessary until 10,000 miles because Toyota puts synthetic oil in Tacomas. Now why wasn't I told this on the phone so I wouldn't have to drive in?I was skeptical that Toyota would put synthetic oil in a Tacoma, so on the way home I called three separate dealership service departments (N. Charlotte, Concord, & Scott Clark) and each one told me that the Tacoma takes standard oil and it indeed does have the oil changed every 5000 miles, contrary to what Town and Country service department indicated. I contacted Town and Country's service department manager who verified that they indeed made mistake, so they owned up to it after I caught their error. But a simple error like this doesn't inspire confidence that they can fix more complicated issues. On a sidenote, you can tell if your vehicle takes synthetic or standard oil by the oiil fill cap. Standard oil will say 5w 30 on the oil cap. Synthetic will say 0w 20.
I gave them a 5 star rating because I was in desperate need of another car and I went to Planet Suzuki with poor credit and no money and drove away with a new car....MISSION ACCOMPLISHED! BUT, I need to be honest, they are "slick" and "fast talking" just like many car sales people; They are really nice and a lot of fun, so if you're not paying attention, you'll have regrets; so don't get caught up in all the "fun". They could have been more honest and upfront and the "deal" I got wasn't a deal at all and the amount of time I was there was too long but about the same as most dealerships....the process is horrid, not unusual, just horrid. The most important thing is that I have the car that I needed (not wanted) so I'm basically satisfied, nothing to jump up & down about though. I have already referred several of my friends who might have similar challenges....
I am the owner of Parks Auto and responding to Randy's review. We took great care of his son in law (who happens to be in his late 30's). Before we sold him the car, he talked on the phone to Randy for almost an hour about this car; and he fully inspected the car and test drove it. At that time, there were no noises, leaks, or known major issues with the car. He asked about a warranty and we told him YES we could provide him with a warranty but, of course, it would cost him extra and he declined. He also signed a Buyer's Guide As Is form which he read thoroughly. I would also like to mention that our car passed NC inspection. When we learned of his dissatisfaction, out of good faith, we offered him a $100 gas card but he declined. We operate with a high level of integrity and I feel that we have done all we can do (within reason) to assist this customer but he was not open to our offer.
I flew from Florida to North Carolina to purchase my vehicle and from start to finish, Emmanuel personally made sure my experience was impeccable. Emmanuel picked me up from the airport and graciously drove me to Independence Mazda to see and purchase my vehicle. Aside from the outstanding price, that got me flying 400+ miles away, the service was exceptional. Emmanuel is truly a dedicated, honest and friendly person that I would recommend to anyone looking to purchase a new or used vehicle. He truly went above and beyond to earn my business and he made my purchase effortless. If you’re looking for a vehicle, give Emmanuel a call and find out how it feels to be treated as a friend and not just a customer.