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05/04/2017
By: Brent H.
Deluxe Paint & Body Works
After a semi-truck hit my car the insurance company wanted to total our vehicle and refused to cover the cost of repairs. I retrieved the car and opted to pay for repairs myself. I reach out to several insurance companies who showed initial interest but then quickly lost interest, would not return my phone calls, not respond to e-mails, or would not give me a firm & final quote for repairs (even after looking inside and outside of the car). Some shops refused to work on the car because it was still in a case to be settled (maybe for total loss). I reached out to the Better Business Bureau (BBB) for recommendations and contacted all 3 companies’ leads. Deluxe Paint & Body Works was by far the most professional and responsive. I was skeptical at first but they were highly rated, responsive, gave an initial detailed quote (based on my pictures of the car), drove to the cars location (giving a verbal final quote over the phone) after assessing the damage onsite, and then then transported the car to their shop. I did have some initial communication issues around the final quote ~ for example at the bottom of the quote still said “This is a preliminary estimate. Additional charges to the estimate may be required for the actual repair”…after I was expected a final quote. I then drove directly to the shop from my office (only a couple miles from center city Charlotte). I was given a tour of their shop and noticed high end vehicles being worked on (Mercedes, BMW’s, Audi’s, etc.) which calmed my nerves. We sorted out the contract and I was very surprised the vehicle was completed in 10 days’ time (was in no hurry for repairs). I am very happy with their work and take my vehicles back in the future. Feel free to reach out to me directly if you have any questions about my 5 star recommendation and/or experience.Sincerely,Brent A. Hamiltonbhamilton(at)sigconsult.com980-253-2759 (cell)
11/16/2013
By: ahrenskak
Deluxe Paint & Body Works
Deluxe paint & body works turned the disaster of my collision into a lifelong relationship. The staff was so helpful with my first accident. I didnt know where to turn but with their help i was able to set up my claim. 2 days after my accident i still didnt hear from the insurance of the person who hit me! But the sweetest young lady kristine was able to set up a appointment for the adjuster to come that very day. They got me into a rental super fast since i dont have the time to put my life on hold and deal with this aggravation. I cant express how greatful i am to them they helped guide me through the process but they also returned car looking immaculate! 3 days before it was supposed to be due and they even fixed some minor dents on my fender too while replacing the doors... the paint was on point and when i got my car back it was cleaned. They did an absolute excellent job at making this customer happy. They carried me through from start to finish and i couldnt be more happy with the services!! I would recommend this family owned christian business to anyone who was involved in a accident... thanks again for the one hundreth guys!
08/18/2016
By: Keith L.
Custom Paint & Body
I searched for a year to find a shop who could and would do an exceptional body work and paint job. In February of 2016 I found Hadi Ghrairi owner of Custom Paint & Body, Inc. Hadi has experienced workers who are good at what they do and they did careful outstanding work. Everyone is a craftsman and my hat is off to them. This was not my first rodeo, I restored my first car at age 15 in 1953 and have restored a dozen cars in the intervening 62 years. This was not a small project. My 52 year old mustang had issues and Hadi and his crew addressed all of them and produced an end project that met all my desires and then some. I have owned the car since it was new in 1966 and it is a better car now than when it was new due in no small measure to Hadi Ghrairi. It was a big job and it was expensive, but worth every penny spent. Considering the work performed and the quality of craftsmanship is was a bargain price. I recommend Custom Paint and Body to everyone. You won't be sorry.
08/02/2017
By: Donna F.
Collision Warehouse
I brought my 2012 Honda Civic to this place a few weeks ago after receiving a phone call from one of their agents. (Turns out, it just so happened to be the same body shop that my insurance suggested). The lady was very professional over the phone and helped make sure I understood the process clearly. Leonard, whom I believe is the owner, was very nice and greeted me with a warm welcome into his shop when I got there for my appointment. Toni, the office manager did a great job with keeping me updated with the repairs on my car. She is the sweetest lady, always in a good mood and cheerful! I'm glad I have found a body shop home. I would recommend this shop to any one in Charlotte or even surrounding areas.Their location is near two convenient highways. My car is good as new. Thank you Collision Warehouse!
09/16/2014
By: Michelle F.
UPTOWN COLLISION & PAINT
It was my first major accident and I wasn't sure where to start. Someone referred me to uptown customs paint and collision and it was nothing but a positive experience from the start. The staff helped me throughout the entire process from filing the claim to arranging for my vehicle rental. They made sure the insurance covered all of the damages and even covered my $500 deductible. They keep me updated every step of the process and once the car was completed I received a written lifetime warranty! Uptown Customs couldn't have made this experience any easier or stress free than it had been. I appreciate the excellent customer service and professional staff and would highly recommend this company to anyone .
01/16/2015
By: Scott P.
Scott Auto Body
Took my newly bought used Altima in for an estimate as the first time I pulled it into my right angled garage, I scraped the edge of the garage door. Jason came out and looked at it and took the car away for 10 minutes to see what he could do. He came back and my car was like new. No scratches. Apparently what I thought were deep scrapes must have been from the garage door paint. He did not charge me. I tried to pay him a couple times but he said no. Very honest and my stress level went from 100 to 0 in 10 minutes. Would highly recommend these guys and will be back if I have another mishap.
11/06/2014
By: Melinda G.
M & M Customs
Just a quick word about M&M CUSTOMS in Charlotte and the great, warm, friendly and competent service provided not once but TWICE in the past four months. Both times i was not at fault, the first time i got hit from the back 3 months after i got my car. The second time I got scrapped while away from my parked car - both times, Kristine made it easy and did it the right way -- handling my insurance, telling me what to expect... M&M made it easy, and provided great value for the time and money. I recommend M&M Customs any day - you can't go wrong, in their hands. I would know! :) Thank you.
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08/04/2016
By: Michael W.
Sterling Paint & Body
Had someone from the this company call me I was skeptical at first because of the previous reviews written but I still took a chance with them, and the service was really good, they came picked up my car and even got me a rental at no cost to me. Once my car was completed I looked better now than it did before the accident. Now it did take longer than expected but other than than everything else was perfect. And one thing I really liked is they don't use aftermarket parts they were all Ford parts from the dealership. I would definitely recommend them to anyone.
10/21/2016
By: Jerry C.
Sterling Paint & Body
My experience at Sterling was pretty exceptional. I live in York, SC when a representative contacted me about getting my 2016 Jeep Cherokee repaired. I live by myself in the country and they came out to my house and made it hassle free for me since they picked up the vehicle. When the vehicle was ready they also came to my house and picked me up to get the Jeep because I did not have a ride. They did all the contacting of the insurance company and got the adjuster out there so that also helped. I don't have any complaints on the quality of the work as well.
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10/12/2016
By: Author marcellus C.
WRG and Associates
The service at this company gets an A+ from me and my family. I spoke with Ms. Bernice Belevan and she was truly a great deal of help. I didn't know which direction to turn to whenI got into an accident with my child in the car but Ms. Belevan reached out to me and got me in a rental in no time. I was actually shocked by how fast the turnaround was. As long as I can continue to get service like "that" from this company, I'll definitely refer others to this business. Thanks again, Bernice. You were a great help in this situation
Tips & Advices
Using a variety of tools and processes, many of which require specialized training, auto body mechanics primarily repair cosmetic and structural damage to vehicles after accidents occur. They can also enhance a vehicle’s appearance and performance by replacing and adding new parts to a vehicle’s body.
This depends on the severity of the work that needs to be done. Something such as paintless dent repair for a few small dents can take an hour. Whereas auto body repairs for damages caused by a major accident can take multiple days to correct.
All auto body parts can be repaired but there is a threshold for the level of repairs possible. Parts can be damaged beyond repair and would need to be wholly replaced.
Auto body parts can be made from a wide variety of materials, usually based on what the part’s purpose is. Vehicle frames body panels, bumpers, roof racks, and other items that need to be strong and durable are usually constructed from steel, which is known for its durability and resistance to rust and high temperatures. But aluminum is quickly becoming a popular material of construction due to its lightweight yet durable nature. Body kits and other aftermarket parts like spoilers and hoods can be constructed from one form of plastic or another.
Yes, the vast majority of car makes and models have aftermarket parts available for many of their components. But higher-end vehicles typically have less aftermarket parts available since they often use specialized materials and manufacturing processes that are difficult to duplicate for many aftermarket manufacturers.

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