Benjamin Franklin Plumbing
Charlotte, NC, 28273
1.All Day and Night Plumbing
416 Deerfield Dr
PlumbersHome Repair & MaintenancePlumbing-Drain & Sewer CleaningWater Heater Repair
Same Day, Fast, & Professional Service!..Thank u!
Michael & Son Services
Charlotte, NC, 28277
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Had a plumbing leak in ceiling at 6:30 PM. Called Roto-Rooter and 2 technicians arrived within 1/2 hour. They quickly determined problem and replaced a T Joint unit.They were very efficient and promptly resolved the leak. Waide & Jeff were very friendly and understood the issue. We were very pleased with the resolution and technicians.Steven & Diana...
Wade was very kind and knowledgeable! He tested our drain service first before doing any work, just to make sure work was needed. Work was needed and he was professional and quick. Recommend.
So our plummer was amazing. His name is Chris Pierce. We called at 3pm and same day 5pm he's there.We had pre-googled what might've been going on and low and behold we were right; there was a main clog in the main sewer line. this backed up the whole house, nothing flushed and with no where for the water to go, it backed up back into the house! (tub, showers). Chris realized what was going on and suggested some items to help us with our problem. He was polite and professional and honestly deserves a promotion. He was just the kind of customer service that I want everytime! He even cleaned up after himself.He even helped another employee with advice while actively working! (over a phonecall) Talk about a star employee! I found /my/ personal plummer that I will always call. #Roto-RooterForLife (Because of chris lol)
Guys arrived in time, promptly found the problem and fixed itin a timely manner. Second time i received a fast and professionalservice. I would recommend the Roto-Rooter to anyone
This company was hired by my builder to do the plumbing in our home that was built in 2016. They connected the house to the septic tank and did not install it correctly. The pipe going into the tank was going uphill. Also one of the clean outs that is about 3 foot away from the tank, you could always see 3-1/2 inches of water standing in the pipe all the time. This problem was found during our annual inspection in December 2016. After numerous calls from the builder, the plumber finally showed up on Sept 21, 2017. Supposedly they worked on the pipe going into the tank. In the process of working on the pipe, they broke both lids to the main tank and both riser tubes were damaged. One of the lids had a third to half of the lid missing. They also left the yard a mess. I found this all out when I arrived home from work that day. The builder had to call a septic company to come out and fix the riser tubes and replace the lids. After all this, I had the system checked and the incoming pipe is still going uphill and 3-1/2 inches of water is still standing in the pipe. The builder has hired a different company to redo the work and do it correctly. I do not recommend this company. See photos: https://photos.app.goo.gl/NttUlDklXeFB5uRw2
I am very disappointed in how I was presented with pricing on the services I received and certainly in what I was ultimately charged. I never received a written quote on how much the service would cost, it was only verbalized in a confusing manner after he looked at the problem. Not quite understanding, I gave permission for them to proceed with snaking my clogged kitchen sink. This took maybe 30 minutes. Once completed, I received a piece of paper that had a handwritten number next to a line called "labor". No other details as to how this number is calculated. The job was completed (hence the 2 stars) but feel like I was conned into paying an astronomical amount for a service that took less than 30 minutes to complete. Their Billing Department has not been helpful to provide an explanation or any details on what I was charged for. At this point, I will not use Roto-Rooter again nor recommend to anyone. If you have to use them, make sure to get clear, detailed pricing before you allow them to perform their service.
Excellent and prompt customer service! Dennis Cordova was our technician, and was very professional, efficient and informative. He took care of our double sink clog in a timely manner and left everything very clean. I was very pleased with the Roto-Rooter experience.
I always have great experiences with Roto Rooter. Yesterday's was no different. Marvin came out in a timely manner, and was helpful and friendly, and fixed what felt like a huge problem with what seemed like ease. The top three things I love most about Roto Rooter that are always consistent are: 1) their excellent prices, 2) their timely service calls, and 3) their excellent communication to me as the customer. Oh, and most importantly, they always fix our problem in a timely manner and completely. I will ALWAYS recommend Roto Rooter!
We had some plumbing issues that were handled promptly and efficiently by Dennis at Rota-Rooter and an separate plumbing issue handled by Ron. Both plumbers are first-rate in my estimation. I would gladly recommend Roto-Rooter to my friends. John Hulla
The staff was very professional when I called for service and a plumber was ok his way to my house within 45 minutes of my call. When Marvin arrived, he assessed the problem and went right to work. Problem was fixed very quickly and Marvin was very kind and professional. I highly recommend Roto-Rooter for any plumbing problems.
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