Northgate Animal Hospital in Charleston, WV with Reviews -
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By: Mallorie V.
North Gateway Animal Hospital
Took my very very sick very very scared puppy there, and begged for help. They looked at him and said "he needs an X-ray" "he needs another X-ray" and once I DRAINED my bank account to pay for tests THEY suggested they said "well since you can't afford for any medicine or any other tests we can't help you anymore" so heartbroken I took my sick puppy home and he died in my arms without even a pain pill. He died screaming and seizing. I wish every dog owner a better experience than what I had. He'd probably still be alive if I hadn't been turned away after spend all my money on tests they suggested.
By: Regenia M.
Valley West Veterinary Hospital
Dr. Metz is the best! Always so caring and kind to my dogs and very knowledgeable about their health issues, and she takes my questions and concerns seriously.
By: Greta W.
Valley West Veterinary Hospital
Although I regularly take my adopted dog for shots, sentinel, etc, every time I go they expect for me to pay $475 to have my dog's teeth cleaned & feel shamed cause I can't afford it. This is why more people don't adopt animals from the shelter. This office acts like only wealthy people should be allowed to own pets. If I had $475 to have my dog's teeth cleaned, I'd use it for my own dental care!! I'm sick and tired of feeling shamed every time I go for this reason. I treat me dog better than a lot of people treat their children. I'm not going back to this vet's office; I'm going to find some place else to take my dog to for shots, etc., where you don't have to be wealthy to have good healthcare for your pet!!
By: chvyman1
North Gateway Animal Hospital
I seen Dr Koressel a relief vet and She is super nice and very professional . She took the time to explain everything to me and gave me several options for treatment for my cat Susie . She answered all my questions .
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By: Kathy C.
Good Shepherd Veterinary Hospital
Please do not waste your time reading the bad reviews. Some of these people has never been there . They were asked to write , I know I read it with my own eyes on fb ...,( How or why would people make a bad comment on someone they have never laid there eyes on . Dr. Sara Stephenson to us she is the best , friendly, caring and so is her staff. If it wasn't for Dr. Stephenson our Mary Katherine would bot be here with us today , Mary Katherine came in this world fighting to live, and we call Dr. Sara Stephenson ( Dr. Sara ) she caught something right away when she was just a baby, that another Vet accidentally looked over . And too Mary Katherine has severe allergies, Dr. Sara worked with and infection control doctor, and Med Vet in Ohio , no one has ever seen some of the testing came back and they all work together it took them close to two years to make her life completely enjoyable . Mary Katherine was a regular visitor, but you know Dr. Sara spent nights awake thinking about want could be done , and on the phone with another doctor from Med Vet , I tell you she saved our baby , to us our fur babies are our babies ... If you are looking for a caring , loving Dr.our opinion this is the place to go . Danny , Kathy , Mary Katherine Connard
By: Kimberly R.
Good Shepherd Veterinary Hospital
My national winning show dogs have been patients of Good Shepherd Veterinary Hospital since the beginning of this vet practice. I have had nothing but excellent care from all the professional staff. Please do not let one unfortune accident taint your opinion of this wonderful caring group of professionals. They have always gone above and beyond to take care of their patients. I can state multiple times when I have needed them when the clinic has been closed for emergency situations and they have been there for me!!! When I retire from my present health care position I will be asking to work there!!
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By: Wvsky D.
Good Shepherd Veterinary Hospital
Sarah Stephenson, owner of Good Shepherd Veterinary Hospital is one of the best vets in the valley. I have used her services for 30 years and still do. She loves animals and even has rescues at her home being taken care of. I highly recommend her and her staff.I understand some of these reviews are from people who have never actually been to the vet but are spouting off hatred based upon one very unfortunate situation. Please do not let the hatred ruin the reputation of a truly awesome group of people who work hard day in and day out to provide the best care for your animals.
By: Jeff S.
Good Shepherd Veterinary Hospital
The staff at Good Shepherd is first class from the moment you enter the door and as you leave. They truly offer exceptional care 24/7
By: hopefulhomeowner
Good Shepherd Veterinary Hospital
We've trusted Good Shepherd Veterinary Hospital and taken our animals there for years. We've spent thousands of dollars there. Only recently did we change to a smaller vet because we could no longer afford their outrageous prices. We just took a dog that we took in from a bad situation to get neutered, and they called and told us that they could not proceed with the neuter without performing an EKG, at a minimum, which cost $300. We went to pick him up this evening and asked to speak to the vet about the condition to understand what was going on, what treatment options we had, and we could do to improve it. The new young male veterinarian refused to speak with us about the condition whatsoever saying we had to have this test done before they would even speak to us. At this point, I was in disbelief at this obvious deflection, so we asked to pay and leave. It was then that we were told it would be $118. Keep in mind that the only service we requested that was actually performed was that we were given a dewormer. The blood work was not requested or authorized. Though I understand why it was done, we should have been informed that a $95 procedure was going to be performed on our pet. Even though it was unexpected, I still would have been ok with paying for it if someone would have just discussed the results with me instead of brushing me off unless I paid for more tests. We didn't want something for free, we wanted someone to inform us about what was going on with our new pet, and set up a schedule for rechecks, etc. since the issue could very well improve.The customer service has degraded at this establishment, meanwhile the prices have gone through the roof. I would give the Good Shepherd from 2-3 years ago a 5 star review. This is in no way the same establishment it used to be. Now they're money-hungry and provide poor customer service. We will not be back.
By: Nancy S.
Good Shepherd Veterinary Hospital
My six pets have been patients at Good Shepherd for over 10 years and they have always received excellent care from all of the staff. Dr. Sarah and her staff are willing to anything to care for and accommodate me and my pets. I wouldn't dream of going anywhere else.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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