Happy Tooth Family Dentistry
121 S Estes Dr Ste 206a, Chapel Hill, NC 27514
- Tue - Thu
8:30 am - 5:00 pm
7:30 am - 3:00 pm
Phone: (919) 969-2611
Phone: (919) 933-3310
Primary Phone: (919) 933-3310
Insurance: Delta Dental PPO, DeltaCare USA, Delta Dental Premier
Specialties: Cosmetic Dentistry
By Appointment Only: No
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In my first experience with the Happy Tooth, it was clear that they were overbooked and understaffed. However, I waited patiently and was pleased with the dental hygienist and dentists.
The real problems began after they moved to their new location. During my last three office visits, I was ignored by the reception staff and was never given an invoice. I was simply told that they would file with my insurance company. Shortly after my last visit there, I got a new job and moved across the state. THREE YEARS LATER, a debt collector calls saying I owe over $300 to The Happy Tooth. My address had clearly changed, but my cell phone (my only phone number) was still the same. No one bothered to call and tell me that I had an outstanding balance. When I called the office to inquire about the debt and explain the situation, I was told that nothing could be done. I even offered to pay half of the amount, even though it was clearly a clerical error and perhaps even neglect on their part. I would have had no problem paying the amount at the time of my visits, if only someone had done their job and given me a balance sheet.
I certainly would never recommend this dental office to anyone. The good-but-not-exceptional dentistry work is certainly not worth the shock that I received this week!
I am surprised at some of the negative reviews here. I have been impressed with the quality of care and the friendliness of the staff. I have never had to wait more than a few minutes -- but perhaps this is because I schedule my appointments for the earliest time possible (8:30). This is a good idea for any medical/dental appointment, by the way. I did not give five stars because on a couple of occasions I found the assistant staff to be somewhat unprepared (perhaps interns?), although the majority are excellent. I think I can guess which dentist may have put off some people with his ""chairside manner"", and it's true that sometimes the dentists seem to be overbooked. I highly recommend requesting to be seen by Dr. Jin Yi Kwan. She has given me the most thorough checkups I have ever had (all of the mouth and jaw, not just the teeth and gums), and also the most pain-free cavity fillings. The receptionists are invariably pleasant to me, and I've had no problems whatsoever with billing or insurance. A plus for some: most of the staff are bilingual (Spanish). Note: courtesy is a two-way street, in any transaction.
I was very impressed with all of the staff and services that I received at the The Happy Tooth. I was seen quickly with no wait time and everything was done in an efficient and professional manner. The cleaning I received was identified as ""simple"" yet it was done as thoroughly as I'd ever had and I was very pleased with the results. All the staff, including technicians, hygenist, receptionist, accounting, and dentist were friendly, up beat, highly knowledgeable and eager to answer all of my questions. I rate this a 5 star based on receiving excellent service and the outstanding staff. I do not usually take time to write reviews, so for me to write this meant I was impressed.
An half hour appointment becomes two hours. Most of time are waiting for your turn. One doctor is handling 7 patients at the same time. Once you get your turn, the machine and tool are not ready. Is your time more expesive or his time? They let you sleep upside down, counting the ceiling and hearing all the conversatoin while you were wondering when is my turn. I remind myself that next time I should bring in my magazine (no magazine while you are waiting) or my laptop.
I do not recomment this dentist center to anyone. I can not believe they have customers and have FIVE locations!!!!... how can people still go there????!!!!... You always have to wait... at least 40 minutes!!... the service is not so friendly and the worst experience was just a day ago when I tried to make another appointment... they wanted to charge me $85.00 dollars (from my own pocket) for a new evaluation because the doctor is different to the first one!!!! I do not care!!!! both doctors works at the same place, so I do not have to pay if they do not trust in what the othe says!!!! It is crazy!!!! I did not want to switch dentist because the have all my records... but now... I do not care... and now I have to pay $25.00 to release my x-rays to another dentist office!!! IF YOU ARE LOOKING FOR A DENTIST DO NOT GO THERE, PLEASE!!!! they have to go out of business!!!
Happy Tooth is the worst dentist that I've ever had. They often make you wait 30+ minutes to see the dentist, even if you have an appointment. But here's the great part, I had to cancel an appointment due to jury duty, and they charged me a cancellation fee. I understand that canceling an appointment costs the dentist revenue and so cancelation fees, in general, seem acceptable. But this was jury duty, something completely beyond my control. Moreover, I've never actually seen them keep an appointment (since I always have to wait to see the dentist) so why should I be responsible for keeping my appointment? The bottom line is that dentists and secretaries at Happy Tooth are rude and inconsiderate, and given the variety of dentists in the Chapel Hill area, there are dozens of better places to go. Avoid these guys unless you like sitting in a dentist office for hours at a time, surrounded by rude employees.
With our patients consent we have created an account to post their coments about our practice. This has been done purely for the convenience of our valued patients. Their original coments are documented and signed. A coded number system has been implemented for privacy purposes especifically for Citysearch and the contents read exactly as our patients have written them.
Ana P, Office Manager
Pt #002 Thank you for taking good care of my teeth.
Pt#009 The staff are absolutely wonderful. Cannot say enough about Dr. Lee. I was a cpwardly lion and now I am a brave bear. Thanks to everyone at the happy tooth!
Pt# 003 Thanks so much! My teeth are very happy from the good care you took of them! Thanks again! My teeth thank you!
Pt# 004 Great Job!
Pt# 005 Thank you for taking care of my crying child's teeth.
Pt #006 I HATE going to the dentist, but y'all made it as pleasant as possible. Everyone was kind, patient, through and professional. My teeth feel happy! Thanks.
Pt# 008 Excelent place and excellent people. Thanks
I highly recommend The Happy Tooth to everyone that was ever been or is afraid of the dentist. I have always been afraid of the dentist but going to The Happy Tooth was great. The dentist there explained everything in detail about my future appointments. I have to say that the waiting time was minimum. I was only in the waiting room for five minutes before they called me in. I was also amazed to see that the front desk is bilingual, which is one of the few places in Chapel Hill. GO TO THE HAPPY TOOTH!!!!!
I would highly recommend Happy Tooth. My wait time has always been minimal. I like the fact that they are open on Saturdays. I've always had the continuity of the same dentist. He is professional and personable.
I've recently had a crown and soon after it chipped at no fault of the dentist. They immediately took me in, fixed the problem and with no charge. My children also have this dentist and have had good service.
I have read the existing (bad) comments about The Happy Tooth and said to myself, ?Are these people really saying this?? I went into the office for an exam and cleaning. All I can say is, ?this was the best experience I had at a dentist office.? I would give them 6 stars, but the rating scale only goes up to 5. So people, check out The Happy Tooth in Chapel Hill right across the street from Pizza Hut!
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