PROFESSIONAL, FRIENDLY, ATTENTIVE and FAIR. My story begins at BELL LEXUS in PHOENIX where I found a pre-owned car online 2012 with only 5,500 miles. The salesman offered me a smokin' good deal and I arranged to drive the 2 hours to purchase the car; running a little later than expected, I called them 30 minutes out to assure them I was on my way and I specifically asked about the condition of the car all the time they were saying "If it was not pre-owned, we would put it in the show room". Upon arriving, they say, "We have something to show you..it JUST happened". He brings me around to the bumper of the car where there was obviously OLD damage/rip to the bumper near the light on the rear right of the car. To appease me, they were willing to fix the bumper telling me that it would NOT show up on Carfax....when in fact any time a panel is replaced on a car, it DOES appear on Carfax. Their characters were shady and aggressive. Luckily, I had also been eyeing essentially the same car (but for a few more miles) at Chandler Lexus.I calledChandler Lexus up and asked them to get the car ready, and I bailed on Bell Lexus and went to Chandler where the CUSTOMER SERVICE AND THE ENTIRE PURCHASING EXPERIENCE WAS EXCEPTIONAL....both with the online communication and in-person at the dealership. The car was pristine as they had reported AND for a smokin' deal. My advice: DO BUSINESS WITH CHANDLER LEXUS....you won't regret it. They are wonderful! Thanks Kelly and Kim and everyone else!! I love my car!
01/02/2014Thorobred Chevrolet, Inc.
Having purchased many new GM Products over the past 3 decades from various dealerships, Thorobred Chevrolet has become our only source for the last 10 years. When purchasing vehicles and having them serviced, we know this is the best place to go. While in for maintenance we appreciate the 5 star service that begins at the service lane. The Service Advisors are knowledgeable and helpful. The customer waiting area includes refreshments, work station/desks (which I always make use of), WiFi internet access and a comfortable lobby to relax in. A shuttle runs frequently but we have never used it. Unlike other dealerships, at Thorobred we have never had to return after a service visit. The technicians have always serviced or repaired as needed or required. Our vehicles are always returned with written details of services performed and returned intact with all contents, sometimes it's even washed! The Express Oil Change is great timesaver! We are always confident to refer our family and friends to Thorobred Chevrolet.
12/05/2014Thorobred Chevrolet, Inc.
My family has been doing business there for years, and now I'm doing business with them. I bought a Chevy Silverado double cab , 1500 and I love it. Great Truck, The salesman Eric was very helpful and quite funny, also the sales manager Cavin Was working very hard to get the truck out the door for me, GREAT JOB THERORBRED CHEVROLET. I would recommend this dealership to anyone. They do go the extra mile or whatever it takes. THANKS THOROBRED.