Family Moving & Storage
Movers & Full Service Storage
3100 W Ray Rd Ste 210, Chandler, AZ 85226
8:00 am - 5:00 pm
- Mon - Sun
8:00 am - 5:00 pm
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Used this company to move my House. I have always used Van lines but a friend told me about this company. I felt reassured when I talked to Steve on the phone. When the guys came they explained everything to me and even did more than I thought they would do like taking all the beds apart and putting them back together. I hope I never have to move again, but if I do it will be Family moving.Business Response06/11/2014
Hi Isit W Thank you for your positive review. We try our hardest to work in a timely manner! We would really appreciate if you referred us to friends and family. We hope to work with you again in the future with your moving needs! Thanks again! Family Moving and Storage Team
We had to move out of our house very quickly and thought that we were very lucky to find a mover that would be able to come the next day and put all of our things into storage. Jeff came right out to see what all we had and to give us a quote. Our house was already packed up in boxes so all they had to do was move the boxes and furniture. We were told that it would be $125 an hour for four movers along with an additional $125 charge. We agreed to that and they came the next morning to move us. The guys that came to move us were very nice and very efficient. It took them about 10 hours, which was actually 2 hours less then our quote was for. We had to pay the driver once they were finished and that was when the problems started. Suddenly there were a ton of extra charges that we were not informed about until they were almost done. They added 2 hours to the time that it took them for traveling expenses and then charged us for mileage. Suddenly the price was over $600 above what they told us it would be. They were not forward with their fees and put both us and the driver in a very bad position when they added all their hidden charges. We wouldn't have had a problem if they would have been upfront with what they were going to charge, but by hiding them and changing their quote at the end was horrible. Don't trust these movers at all. They are not honest and are cheats.
These people suck. They said it would be $104/hour for 2 guys. OK, not a problem. They DID NOT mention the 10% FUEL SURCHARGE! I had only a certain amount of money for the move. Needless to say, I did NOT have an extra $50 for their alleged surcharge. PLEASE stay away from these people! If I could they would get a NEGATIVE 5 stars.
They told us move would be about $500 and they took credit cards. After 7 hours with 3 guys to pack the first truck (only 60% of our stuff moved) they stood in our new driveway and said $800 cash now our we take your stuff to our warehouse. When I called the police they said unless we have a detailed list of every single thing they moved there was nothing they could do about it. Horrible experience!
I am not one to normally write a review, but I read the review below and was quite shocked. I used Family Moving about a month and a half ago. My experience was great.
I am in ok shape, and have done some moving when I was in college so I know how it works. I was shocked how great his guys were at moving. I kept asking them to take a break, it was funny, but they were very polite and worked very hard. We had an entire truck filled packed and moved in about 5 hours.
I can't figure out what the complaints are over since it was very straight forward pricing, pay by the hour, extra for packing, which I did myself. As for the guys huffing and puffing, I moved into a 3 story town home, and it was 110 out so ya we were all huffing and puffing a bit.
They did a great job, and I am glad to refer my friends and family. It really wasn't that much money considering a Uhaul alone was going to be 200 for the rental and mileage, and insurance, and oh ya, I would have had to do 100% of the work..
Great move, good guys,
What a rip off. If you ever want to experience the sensation of being robbed in your own house. Call these guyys!
1. A job that took 2 guys 6 hours the year before took these guys 9 hours, there were 3 of them and they only moved 70% of my house. I hade to fire them before losing more money (There classless owner Steve had the audacity to call my wife ""cheap"" because we were trying to get them to actually do there job on time)
2. The movers were thugs who were listening to their mp3 players singing music with fowl language on front of my wife and kids. When I asked them to not do so they ignored us and moved even slower in the job to spite us. Again I called the classless Steve and he asked me ""what I did to upset his crew, who he has had no problem with in all the years he has used them""
3. See quote above ""all the years he has used them"". His veteren crew was complainging the entire time about there boss how he calls them for jobs a 5am and tells them show up that day or your fired. 2 of the movers mentioned this is their third week on the job.
4. Here is the greatest kicker of all. The website clearly states credit cards accepted. I confirmed that before they moved a single thing. Upon arriving at my new house I was informed $800 cash right now or we bring your stuff to our warehouse. When I called the police they said unless I had a detailed list of every single item that was moved, there was nothing they could do.
Don't waste your time with these clowns. They have a pretty website with a nice video but it's nothing but a scam!!!
I called this company because I was referred to them by my sister who had used them and said that they did a pretty good job. Moving day came and it was a day from hell. It started when the movers showed up 45 minutes late without calling to let me know anything. They finally showed up and what was supposed to be 2 men turned out to be an old man in his fifties and his helper that was a 100lbs kid that must have been barely 18 yrs.old. So naturally I was concerned because I have heavy furniture and I was worried they couldn't move my items from a single story home into a 2 story condo. Turns out my fears were accurate. I had gotten scratches, dings, dents on every piece of furniture that went upstairs. I had an antique jewelry box that I told the movers to please be careful with because it was my grandmothers and it has alot of personal value. The movers could even do it, a leg somehow got broken off. I was so upset that I started crying. The movers told me not to worry because they have insurance which was a fluke. The insurance they told me about was paid by weight and I was eligble to get $23.00 dollars. Please dont use this company unless you want your items damaged. None of my furniture was padded or wrapped like they promised.My bill came to $876.00 which was more than double what I was told over the phone. I paid a stair charge and a shrink wrap charge that I wasn't told about. I was ripped off. They sent an old man that was slow as a turtle and some kids that did nothing but talk on the cell phone. I have filed a complaint with the BBB and will continue to everyone I know how bad this was. Do yourself a favor and stay away from this company.
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