Pet Co Locations & Hours Near Cary, NC -
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By: Cassy G.
I think everyone in this store has been so helpful and kind. However the dog trainer that works there made me think different. She was standing around by the food section before class started (I knew class hasn't started yet because I could overhear her talking to the dogmoms saying "just waiting on a few more") I had went over to her while she was standing around talking and said "excuse me I have one question do you think you would be able to help me? "And she proceeded to ignore me so I figured maybe she didn't hear me so I said again "new ma'am I have just one quick question about the food are you able to help me or is that not in your department? "She then had answered with "if it's real quick because I'm in the middle of a class here!" I then said "oh I'm so sorry I can go find somebody else to help me" and walked away. She followed me and said "well what is it that you need if it's real quick I can help you" .. by that point I didn't even want help I would've just figured it out on my own. I'm sorry but I work in the field of profession as well and I deal with a lot of people on a daily basis and I don't care how bad your day is going you don't treat people the way she treated me. She basically allowed me to walk out of the store feeling like I was an inconvenience . Was not happy and I would never bring my dog to her for training.
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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