I filled my tank, paying at the pump, before pulling around to the car wash. While I was filling my tank, I emptied the trash out of my car so I wasn't really paying attention to how much I pumped and I never get a receipt since I just end up throwing them away. I pulled around and the gentleman who took my car was very helpful. When I went in to pay and wait, the man behind the counter tried to charge me $20 for gas. I told him I had paid at the pump and was here to pay for my car wash. He refused to back down, demanded to see a receipt and was becoming very belligerent. He was leaning over the counter at me and was EXTREMELY intimidating. Fortunately, the 2nd man behind the counter asked me if I had the card I'd used. I produced it and man #2 recommended man #1 look it up in the computer to check my story. The charge was there so he couldn't demand the $20 any more but then he started yelling at me for not coming in to pay since I could have saved 15 cents/gallon. He was berating me because "It's posted right there on the pump!" I didn't notice it, I honestly didn't even notice the price of the gas, again, busy with the trash thing. Man #2 said something about man #1 having lost some money from a pump. I didn't listen as it certainly wasn't my fault. I walked away and sat down to wait for my car. I looked up and saw it was being dried so I sat back down. A few minutes later, I looked up again and noticed it had been moved into a parking spot. I asked man #2 if my car was done to which he replied, "Yeah. They honked the horn when they were finished." No one had told me to listen for a horn. Every other place I've ever had my car washed, the people come tell me when it's done. I muttered something under my breath about not being told to listen for a horn while I was thinking to myself, are we trained animals?!?! But I really just wanted to get out of there at that point. I got in and drove 1.5 miles home. When I got out, I noticed several spots still on my car. I can say STILL because they were the spots I'd noticed BEFORE getting my car washed which was the impetus for me getting it done to begin with! I wiped them off but there's no way the people who had hand dried my car could have missed them. They were very obvious. I am giving them 2 stars only because of the gentleman with whom I initially interacted. He was very good. Too bad everything else about this interaction was so terrible. I will never go back, even for gas.
I must say this is the best car wash I have ever used. The express option was awesome, for $8.00 my car was clean and dry and the process took approx. one minute, with this option they offer the use of free vacuum's and complimentary towel's with window cleaner. I have also used the full service option, the car was detailed to perfection. The staff was courteous and respectful and I had very little waiting time. What a great place! The really cool thing is you can buy a full service wash and go next door to Harris Teeter to shop, food shopping and car wash all done at once! I used to be a Bunky's customer, not anymore!