The place is beautifully presented, however, the service did not meet the quality expected. To watch a 7:00 PM showing of Skyfall, we waited in line to get a ticket for about 30 minutes as only one person was selling tickets. We may have come during a shift change but that was besides the point. Once we were in the theater and ordered food, we had to wait nearly an hour to receive it. Instead, we were continuously brought the incorrect items of Lady Fingers Sandwich by one person and scotch and a beer by another. Once we received our food, it had already gone cold. My girlfriend had a refill of her Dr Pepper and the bottom of the glass had a crack and was dripping all over her. Near the end of the movie, after the meal, they brought us a bill for Lady Fingers Sandwich, scotch, and beer, which would have been cheaper than what we had, but we sorted it out to get me the correct bill. I'm not upset about our experience, although if you are going to present yourself as a premier theater with class, the service should meet up to the same quality.