Let me just first say that I used to love coming to this restaurant. I use to come weekly, sometimes multiple times a week, either on my own, treating a friend, getting carry-out or going on a date. I was a single girl at the time and I had every guy take me here I loved it so much (let me tell you, I went on a lot of dates!) I always ordered the same thing and the staff was getting to know me and i always felt appreciated as a customer. Once when I had a problem, they over compensated to take care of that, and I appreciated it very much. That being said, I went here last Valentines Day with my now Fiancee. We made reservations for 7, which was a smart idea because the place was packed at 7:30 and people with reservations for later were left waiting at the front for quite a while. I was told that they were not allowed to go off menu for that night because of how busy it would be, but the waitress asked for permission from the manager since I was a regular. (I always order off the menu). However, the rest of the night did not go well. Usually you are allowed to have as much bread and delicious balsamic reduction as your heart desires, but this time we were only allowed one plate :( Even though we got there before the rush, we waited over an hour for our food. As a consolation we were offered a small antipasti plate, but it left a lot to be desired. It had ritz crackers on it with the cheese and olives which I found off putting because I come to this restaurant for unconventional and fresh prepared items that aren't prepackaged or laden with preservatives. When we finally did get our food, the underneath of the crust of my fiancees pizza was burnt and my steak was cooked so far over medium that it was like leather. This is not the norm for this restaurant but because it took so long to get the food, we just accepted it for fear it would take even longer to get replacements. At the end of the night we were given a card for a free pizza with purchase of another meal on a future visit, but it was something they had already planned to do for all the customers, and not something that seemed special to make up for the slow service or poor quality of the food. I haven't been back there since. Even though I have eaten there many times before without incident, this time just put me off and left a bad taste in my mouth, pun intended. I know it sounds like they just had a bad night and I am a whiner who does things like order complicated items off the menu, but I'm really not. It's just items from their kids menu as I have had bariatric surgery followed by additional weight loss from working out, and can only fit a small portion of food in my stomach - and goat cheese over steak and their 91 mac is usually to-die-for. Even though I do continue to sometimes go to their other restaurants (like Table 6) I don't know if I can muster up the courage to give them another shot.It was supposed to be a special night for me and my fiancee, and was actually our first date out since the birth of my then two-month old child, but it wasn't special at all.
Placed order today for lg works pizza and chicken dinner ! The worst pizza I have ordered , it been a while since I ordered because it was not good then , gave it another chance . Hardly any sauce , cheese , pepperoni , sausage barely see it ! But on top was a zillion peppers & fair amount of mushrooms . It was not hot , veggies over took the pizza ! Wasted 15.00& 5.00 for a chicken dinner that was dried out small pieces w/ 4 little potatoes & a very small coleslaw , I called and explained ,young man said he was sorry and I said I will not be back ! No offer of refund or anything ! Take my advice , terrible food ! No need to drive pass the best , pizza oven !!!