Auto Lab’s Response: (Boo M. 01/06/2015)As a business owner I am disappointed that someone would not first call our establishment and inform us of their dissatisfaction. We understand that in most cases auto repair is an unexpected expense and we are concerned about how our customers feel after spending money at our location for services. Regarding the complaint posted by Elizabeth J., we did properly repair the vehicle and both items replaced were in fact needed. The customer authorized all work performed. The customer stated that she thought she needed a new alternator when she brought the vehicle in for service. We are not in the business of replacing what the customer thinks may be the problem. We are in the business of diagnosing the problem and then repairing the vehicle once it has been assessed, with the customer’s input and approval. That is what happened here. A new alternator would not have solved the customer’s problem. After diagnosing the issue, the customer was informed of this. The customer ultimately had two problems: One problem was her instrument cluster, which had an open circuit. As a result, the instrument cluster would not allow the alternator to charge properly. We could not condemn the alternator without addressing the instrument cluster problem first. After replacing the instrument cluster, (the alternator was still an unknown), we did find a bad diode in her alternator ultimately leading to complete alternator replacement. It is possible that a bad diode in the alternator had spiked the circuit and damaged the instrument cluster. The customer approved the diagnostic approach taken and all work performed.After submitting the negative review, our company has called this customer several times, in an effort to address her concerns and help her better understand the process of her vehicle repair. None of our telephone calls have been returned. No other direct contact has been received from the customer.We stand behind our service and believe that this customer (and her vehicle) was serviced properly, appropriately and honestly.