06/27/2017Indigo Salon, Spa & Boutique
I had box dye in my hair&I was looking for a subtle balayge, so I was recommended by a friend to go to Marlee and this salon because I was told she was good with color. Keep in mind, I have not box dyed my hair in a year so there would be two colors when bleaching the hair; which I understood. Once it was all done and dried I was shown a piece of my hair from the side(not the back of my head) and it was two different colors. I agreed to receiving toner in an attempt to make the two colors blend. I left the salon and went home like the normal. Once I was able to see the entire results of my hair, you could see how bad it was. The had thick strips of just blonde hair and the other side of my hair did not! Friday I called and asked to come in and try to fix it/speed up the next step. I explained to them that it looked really bad and how I couldn't believe they would let someone walk out of their salon with completely two different tones of hair.I told them I did not want to wait until 2 weeks like I originally had booked my next appt. The girl reluctantly said I could some in for a consultation on Tuesday and so I agreed to it. However, I could not wear my hair down due to the fact that it looked so terrible so I went to a salon in Novi on Monday where they addressed my issues and showed me how the amount of highlights/balayge wasn't evenly distributed throughout my hair. I called them today and I was told by the manager that since I didn't follow their policy and go back with them to get it fixed, that no refund could be done. Mind you, I was never aware of their policy and what it entailed. I was under the impression that the owner is all about customer service, but it is apparent that not even for their clients that are in a scenario like this, will they offer a refund of $80. It was great that they offered a new client discount but I don't think even $80 was worth what I paid. I would not recommend this place.
This is a very professional, cozy, and beautiful salon. There is lots of attention to detail and that extra personal touch; that is because it is just you, and Nancy! There is no snobbiness, no pushiness, none of that ugly salon cattiness that you sometimes find going to a salon (or really any place with 15+ females in one room). I love that I only just met her, but she feels like I have known her for ever. It is a very comfortable and fun environment and experience at a very reasonable cost. I went from brunette to a pretty light colored (for me) highlighted locks, and I absolutely love my hair!