David Bridal Locations & Hours Near Canton, MA - YP.com
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05/25/2013
By: lilithschilde
Chryssie's Bridal & Formal
Chryssie's has great designer gowns at good prices. They often have trunk shows that give further discounts. I bought my gown, veil, and bridesmaids dresses from them, despite living more then three hours away. The problem comes from their customer service. The ladies working there and the owner, George, are all nice people. That said, they have issues. The shop is far too busy, and you often have to wait a long time to speak to someone. Even with an appointment, my first visit I had to wait almost half an hour. When trying on my gown when I went to pick it up, the employee assisting me kept getting pulled away to do other things. I confirmed three times with them that the color of bridemaid's gowns I wanted was available, only to get a call after I'd given them the money saying they weren't. They did arrange to have the designer specially make them for me and ate the extra cost - I give them credit for that. They said they'd call me when my veil came in, but never did. I needed it for my final fitting so I called to see when it would be in and lo and behold it had been in for "a while" and they'd never called.My mother, who also ordered her dress from them, had a horrible experience. She'd been told when she paid for her gown that it would be in in plenty of time. Then, when she checked on it later she found out it would arrive a week to two before the wedding, and she'd never been warned of this. She asked them to call and put a rush on it and she was willing to pay extra. They said it would be in and gave her a date. It was not in. When it finally did arrive and she went to pick it up they couldn't find it and it took them half an hour to give it to her.Chryssie's could be a great shop, but needs to be more consistent. I think if they trained their staff and didn't handle so many walk-in's they'd be better served. Take appointments and if someone walks in and you don't have time to help them, give them an appointment for later. They need better organization as a whole.

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