01/06/2015Karmart Mitsubishi Suzuki
We went here about six months ago to see if we could sell our 2008 Mitsubishi Outlander. We did end up selling our car, and feel that we got a fair price. For the most part, the experience was excellent. The salesmen that we worked with were patient and seemed fair. There was one BIG problem, however, and it was the sales "manager". She is/was? a short Mexican woman with no personality at all. She was pretty rude to me and my wife, and she was SUPER rude to the salespeople (her employees). It was shocking, even embarrassing to see. I practically needed to be restrained by my wife (and my father who accompanied us) to not speak my mind. This lady has NO business being a manager!!! It was so bad, I don't think I will go back there again. It's too bad because everything else was great.
I can't honestly say I've ever been to a dealership that made me feel like one of the family, but these guys certainly did. Jeff was a wonderful sales associate, very knowledgeable about the cars I was browsing. I'd been hesitant to get a Prius after all the flak they seem to catch, but after hearing about their features, unsurpassed fuel mileage, low maintenance costs, and a few other things from him, I could certainly see why people like to spout off what they do - they must be jealous! I'd originally come in for a Yaris, but one of their wide assortment of used Prius vehicles fit my budget way more, as well as the added bonus of saving money on gas! I drove all the way back to Oak Harbor that night (a 40 minute drive) and my gas didn't seem to go down at all. Also, throughout the processing, my husband and I were treated to hot chocolate/coffee, and a comfortable sitting area with a TV while we waited for a deal to be made, and boy, did Jeff do a great job to get me the price I wanted for my car once it was over. Konan, the financial specialist, was as much a pleasure to be around as he was skilled at his job. Like Jeff, he knew a ton of information about the car we were buying, and gave us some helpful tips on general operation while he was drawing up the paperwork, cracking a few jokes here and there to make the experience enjoyable while maintaining his flawless professionalism. We were there well past closing time, but these guys didn't seem to mind at all, or take the attitude I usually see where the employees get disgruntled and try to hurry their customers out the door.The next day, I got a call from Konan inquiring about how the car was doing. I told him I might have found a couple of small issues on the drive home, and he said that I should bring it on by; since he had another form he needed me to sign for processing purposes anyways, it knocked out two birds with one stone.I brought the car down, another 40 minute trip, but they had a look at the problems I mentioned, which weren't really problems (operator error - doh!), and I signed the other piece of paper they needed. To compensate me for having to come all the way back, they filled my car up with gas again (though it only needed 1 gallon of gas after a trip to Oak Harbor and back - that's a lot of uphill, mind you!), and sent me on my way. I even found a personal CD belonging to the previous owner in my Prius, and I handed it off to them so they could ship it to the person. Little things like that are what make the biggest deal to me in any company, and these guys have more than earned my business, as well as my husband's, and we'll be recommending them to anyone in need of a car, particularly one as fuel-efficient as a Prius; I'm totally sold!
I purchased my Prius C from Foothills Toyota a few months ago. This was my first car buying experience, and I must say I was nervous! However, everything went much better than I could have hoped.They had the exact car I wanted, and gave me a great price on it. My sales person was very knowledgable and friendly, without being pushy. I've heard horror stories about waiting in car dealerships all day, but my transaction was quick and painless. I've already recommended this dealership to my friends and family, and will return when I need another car!