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12/30/2015
By: carol473
Best Homes
I contacted Best Homes based on a recommendation from a local realtor while I was living abroad in England. Although it was a little unnerving to sign a contract while living in England, Best Homes made sure to answer all my questions and really took the time to develop a custom design with all my desired wants and needs. I put a lot of trust and faith in them since I had actually never seen one of their homes in person....and I have to say....I was not let down. The entire staff at Best Homes was so wonderful to work with. Larry was always available whenever I called, Mike answered all my emails, Diana drove all over Texas to find my tiles, Kent busted his rear end to get it finished in time for Christmas and Sherry....along with the front office staff was always super pleasant. Best Homes was so patient with me and all my questions, requests and changes...and having to coordinate everything from two different continents was not easy. But what I especially loved was that I never felt like a customer....but more like a friend....and I wouldn't have that with one of the big corporation builders. Not only is my home beautiful, but it is clearly made of quality materials, excellent craftsmanship and beautiful detail. I would highly recommend them to anyone wanting to build a solidly constructed home! I also want to add...in the two weeks since we've moved in, Larry (sales manager) has called several times to check on us and Kent (construction superintendent) has stopped by to make sure everything was working properly and that we didnt have any problems. Excellent customer service!!!
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04/27/2017
By: June A.
Factory Expo Home Centers
Have not gotten in home yet but these people have gone the limit & more for me. So paient and understand if my situation.
Tips & Advices
If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered.
Absolutely ask. Paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. Include this payment plan in the contract, as well.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work and all costs are listed in the contract, including details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Yes. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.

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