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06/04/2014
By: Tosha D.
Malow's Jet Ski Rentals
I am currently a happy customer. I was finally able to speak with the owner Mr. Malow who was actually very courteous. After explaining my unfortunate experience with his company, he stated that his policy is to make the customer happy. He offered to work with me. He stated he would refund all disputed charges expect for the rental. I agreed, seeing as though I wasn’t disputing the fact that I used the Jet Ski and it was in good condition. In every business there are sometimes negative circumstances however, the customer service is what makes all the difference. In this case the owner stood in the gap for the company and changed my views. Now hopefully, he will be a man of his word and honor his statement. However, at this point, I am satisfied with our resolution and would recommend this company to others as a company that stands behind their clients….Ill keep you posted.
06/22/2015
By: Tom L.
Malow's Jet Ski Rentals
Friendly helpful staff, good reliable equipment, quick void of deposit money with no damage to the boat, I will use Malows again.

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