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01/02/2013
By: stella6874
Cook Moving Systems Inc
On the day of the move, the guys showed up an HOUR LATE. They were nice enough, but they were slow. as. hell. They charged by the hour, so my cynical/probably correct side thinks that the dawdling was intentional. I mean, they painstakingly wrapped a crappy fiberboard cabinet in 5 layers of plastic. I moved boxes myself, and a petite 32 year-old woman hefting a bin of canned goods should not be lapping a “professional” mover carrying ONE solitary kitchen chair (they seriously carried each chair one by one – even I can safely carry two chairs at a time). I’ve used movers several times before, and never had it go so slowly, even when moving into a 3rd floor walk-up with a cramped spiral staircase. Nothing got broken or chipped.… but that’s kind of the point of hiring professional movers: they carefully and QUICKLY move your stuff without breaking it. We only hired them to move the furniture, not our boxes. It should not have taken 7 hours (yes, 7) for what was contained in our apartment. In the end, the $92/hour was NOT worth it.When I contacted them about this, I was told that since I wasn’t actually *charged* for the hour they were late, that they didn’t consider it a problem, and it was our fault the job took so long because we asked them to put some of our things in the attic.
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01/23/2017
By: Ben L.
PAN-AMERICAN RELOCATION SERVICES
Best moving company by far. I was really happy when I saw them wrapping with care our couches and bed frame. Everything was handled with care, almost like if it was a magic trick to disappear and appear our furniture in our new place. No scratches or any signs of damage. I highly recommend them. We only hired 2 man and it was great! Price was reasonable and moving experience was fast.
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01/27/2017
By: Elias A.
PAN-AMERICAN RELOCATION SERVICES
From the beginning, they made sure everything would be easy for us. All crew worked very fast and made sure to take care of all our furniture. They wrap up all the furniture. We have a lot of mirrored furniture so they put them in boxes. They took apart our bed and put it back together at our new home as well. Recommended.
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02/09/2017
By: Niels V.
PAN-AMERICAN RELOCATION SERVICES
The owner is extremely friendly on the phone and answers you promptly. They were hands down the best! They moved my furniture quickly and safely and had great attitudes to boot. They got my furniture loaded from a 3rd floor 2 bedroom apartment in 45 minutes, and unloaded just as quickly. I highly recommend this company.
08/13/2016
By: Mary D.
A & L Moving
We experienced 4 guys periodically working while others knew what to do some did not. Even though we paid for 4 men, there were too many times they were standing around while I worked. Way too expensive. Would not recommend them. They charged us double for moving the same items that the movers in NC had charged.
03/09/2017
By: Jackie B.
PAN-AMERICAN RELOCATION SERVICES
My original moving company fell through making it difficult for me to find a new one but after reading great reviews on AAA, I decided to call them. My experience was nothing short of great. The individual I spoke to on the phone was very helpful in getting me what I needed and was very professional.
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02/09/2017
By: Colin M.
PAN-AMERICAN RELOCATION SERVICES
They were awesome! Very nice and professional, very efficient. Got our 28 foot trailer packed from our 2400 square roof house in less than 3 hours and packed it super efficiently and with gray concern for our stuff! If you need movers definitely hire these guys, you won't regret it!!!!
08/09/2017
By: Katie S.
PAN-AMERICAN RELOCATION SERVICES
I searched for a mover for my relocation from San Francisco, California to Buffalo, New York. Just about every California quote I got was VERY expensive! I was happy to find a company that provided excellent service for a reasonable charge, just about half the price!
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01/16/2017
By: earlbettis10
PAN-AMERICAN RELOCATION SERVICES
I have never experienced such a fast move, they actually came in under budget, and the guys were friendly and funny. The move coordinator handled the small issue I had after the move with professionalism and courtesy. I would definitely use them again.
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01/23/2017
By: Ben E.
PAN-AMERICAN RELOCATION SERVICES
They are simply amazing and I would highly recommend them as per many other reviews posted here. The team was very courteous and everything was executed in a fast 'well-organized' manner. The service was worth every penny. Again, thank you x thank you.
Tips & Advices
Yes, it’s best to empty drawers, wardrobes and chests before a move. Items always get knocked around a bit, and doors can fly open even if they’ve been taped. In fact, more often than not, movers will want to remove the drawers from a dresser--or disassemble the wardrobe to be more space-efficient.
Yes, it is customary to tip movers, but the amount varies widely. For full-service moves, a 5 percent tip is suggested, although, for extra service, some people go up to 10 percent . For small local movers, you can give each mover $10 for a few-hour job, or $20-$40 for jobs that take longer.
A bill of lading is the legal contract for the move. It provides a detailed receipt, in addition to a contract between the client and the mover. It authorizes the mover to transport the goods from one specific point to another, and it outlines the exact scope of services, with cost breakdown for those services. It also provides an itemized list of the inventory, and carrier liability protection for each declared item. Finally, it specifies the payment arrangement. Make sure to go over your itemized list extremely carefully before finalizing the paperwork--and get a copy of the full document. A good mover will go over everything on the bill of lading with the customer.
There are several items that moving companies will not move – those items will be listed on a document as “non-allowables.” These items typically fall in three categories: perishables, sentimental/personal items, and hazardous material. Perishables are food and plants. Sentimental/personal value is up to the client to decide, but usually includes jewelry, medical and dental records, personal paperwork, valuables and collectibles. Hazardous material is the tricky category, since it includes a lot of everyday items found in the garage, garden or kitchen. For example, cleaning liquids and pesticides both are considered non-allowable by many companies. Some go so far as to disallow nail polish and batteries.
A binding estimate means that the moving company cannot charge more than the stated amount, though they can lower the final bill if the scope of the job was smaller than expected. A non-binding moving estimate is more likely to wind up costing more than expected, since the movers can increase their rates for unforeseen variables like stairs, “long carry” and materials.

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