Best 30 Carpet Rug Cleaners in Buffalo, NY with Reviews -
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By: Nick S.
Stanley Steemer
Absolutely terrible experience to say I have never dealt with anything so problematic before. On September 11th 2017 I was on Delaware Avenue in Buffalo and I have to Stanley Steemer van that was at a red light if they do in West Seneca New York. He pointed to a cell phone to tell me that he was talking on it and when the light turned green he gave me the middle finger. So talking on a cell phone is already unsafe enough and breaking the law and giving me the middle finger was very disrespectful I only wanted to give them business. I then called the office and talk to a guy named Allen. I gave him two phone numbers on an address and I was told that the next day they would be to my home between 11 and 3. Soon it was 4 pm. I called and asked where they were and they said that they tried calling both phone numbers and came to my address and someone told them that no work was needed and that they have the wrong info. I come to find out that they had the wrong phone numbers that they entered incorrectly and the wrong address missed by a number. I took off of work so that they would come and I get penalized because they enter the wrong information all's I could told is "were sorry". Customer relations just told me that since it's a franchise there's nothing they can do. I feel like showing them in a court. Since I took off of work I missed out of a $150 payday. They ought to compensate me the money I took off and do my carpets complimentary. They do not offer any Fair resolution at all and even admit that they enter the information wrong. This is been the worst experience so far I've ever dealt with a company. I get flipped off and missed time from work. Still my carpets are dirty and they don't want to give me a fair resolution. Im Done!!! I will be avoiding!
By: Sheila M.
Spotless Premier
Purchased a groupon for their service even though they did come and hour and a half late. They came the day they were suppose too. I set up the appointment online like I was instructed. The man who came was knowledgeable and efficient. I will say he did not put coverings over his boots even though he didn't walk where he had already cleaned I thought this was odd/unprofessional. However, the carpets also look great and it was only $35 for three rooms. I feel like this was definitely worth every penny. FYI - one of the carpets is very light and he removed all stains looks wonderful.
By: forgettheusername
Stanley Steemer
The workers showed up on time and were courteous. I have no problem with the service itself, the billing has been a nightmare. First they forget to bill our business, then they get the name wrong, then they send us a scan of some crumpled document that's supposed to be an invoice (it had no dollar amount or remit payment to information!). It's been over two months since they performed the service and they STILL haven't corrected our business name. It's frustrating to have to leap through hoops just to give someone money. We WANT to pay them and they're making it laughably impossible.
By: 8448ski
Spotless Premier
ABSOLUTE WASTE OF TIME. USELESS COMPANY WITHOUT ANY HONOR OR CONSIDERATION FOR A CUSTOMER'S TIME. TRULY THE WORST COMPANY WE HAVE EVER ENCOUNTERED. Three times we scheduled appointments with them and they never appeared. Several times throughout those days we were told they were on their way. Some of the very creative lines we heard were 1) the high pressure hose blew out and they were sending another truck from Lockport 2) "we'll be there in an hour" and several hours and several phone calls from us went without an arrival or answer and finally 3) "we'll be there first thing in the morning" and when we called at 10:30am that day they continued to state they would be there "first thing" (what time zone are we working in?). Finally, they hung up on us in mid-conversation when they continued to state they were still coming when it was 6pm at night. Definitely a fly-by-night operation and have earned the worst review ever. If I could spit in a review, this would be it. This really is a zero rating but the system requires some entry to log it.
By: janet.zinck
Spotless Premier
I would give them a big fat 0 if that were an option. Rude, made multiple promises to show up, and no showed multiple times. We moved furniture, took time off work (two days), and were told multiple times they were "on their way"...never came. Then they had the audacity to yell at us. Never, never use this company. Check out Better Business Bureau - 31 complaints to date, company doesn't respond to BBB and they have an F rating. All telling in my opinion! They need to find a new career!
By: sophia1979
Spotless Premier
Great service. I had them do my carpet and couch hey did a great job! Highly recommend
Tips & Advices
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Some models specialize in removing allergens from pet hair, while others may work better on tough stains. Some carpet cleaners can be bulky and require ample storage space. Other features you may want to consider for in a cleaning unit include: attachments that work on upholstery, stairs, bare floors, or small spaces; brushes; and a removable hose.
Renting is usually much cheaper than owning a machine or hiring a service. But not all rental units perform equally, some might require extra drying time or the use of special solvents that will cost more. - Renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Improperly drying carpet could allow harmful bacteria and mold to grow.
Yes. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. Ask questions if any detail about the quote is unclear.
Decide which method you want to use by taking into consideration not only cost, but how long the process will take from start to finish, including drying time. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.

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