The review by JB is one I can understand.I have been a customer at this place for 20 years. I went through two owners, and now this one. Helen and Jeff. They have absoluteness no regard for good customer service. He can't put together a sentence and he has no clue as to how to say sorry, or you are right .... She's a complete thief. I have never had to pay this laundromat a single cent more for doing my blankets, but suddenly when these two took over as owners, I noticed my bill for laundry service had gone up a bit. She was charging me $ 3.50 extra per blanket to the already weighed pounds of laundry I gave them to do. The she rang my credit card, and the next time I came in told me I owed her money from the time before, it was a few dollars and I frankly did not have my receipts so I gave her a few additional bucks. HOWEVER, the very next time I came in, dropped off my laundry for service, gave in dry cleaning and shirts and said to Helen, I'll pay you now, she said You Also Owe Me From Last Time. WTF, this time I took out my receipt which I had placed in my wallet and babbling Jeff came over and started to research out my receipt, spending almost 20 min trying to find his copies, which he eventually did and as I said, Helen was trying to clip me for another $ 50.00. Then when he finally realized I was right, he wanted to give me a store credit, but of course I insisted on him refunding the amount immediately to my credit card. She had walked away at this time and he was annoyed that I did not want a credit... Amazing how he understood that and was able to communicate with me that he wanted me to take a store credit, but could not say SORRY we made an error. What I did was I simply called him and her a crook, thieves. You have to watch them.On the good side is, they do laundry very well, they don't skimp on the products, it comes back well wrapped, clean and smelling nicely... But the two of them are either challenged or simply idiots. Not on ounce of customer service at all. NOw, they have some laundry of mine, dry cleaning and shirt and when I have it delivered or pick it up myself, it will be the last time I ever use them.
This is simply a very small ordinary coin-operated, no-frills, nothing fancy laundry - but with some very friendly people working there (the owner is a kind & elderly Buddist woman from Taiwan with a warm word & a gentle smile for her customers). The smallness & intimacy of the place may actually foster conversation and interaction among the increasingly diverse and interesting neighborhood clientele. And you can always step outside while you wait, to the nearby park, or the surrounding boutiques, bookstore, bars, restaurants, and pizza joints.