03/31/2014Mobilia Furniture & Carpet, Inc.
Dear Alexandra Binyamin:We were quite dismayed to read the reviews that were posted on various websites about Mobilia Furniture, a family owned and operated business.After researching your comments, we have come to the conclusion that your issues were unjustified. Although you are entitled to your opinion, please be advised that your comments do border on slander and libel, which we do not take lightly or kindly to.Therefore, in order to bring closure to Ms. Binyamin’s comments, we have chosen to pick up the furniture that was delivered into her home and issue a full and complete refund.Considering the fact that a refund was promptly issued, we are dumbfounded as to why, several weeks thereafter, we received a request for documentation from the New York Department of Consumer Affairs.Apparently it would seem that Ms. Benyamin has too much time on her hands and is interested in making an issue over something as simple as a small scratch on a piece of custom made furniture.As we have been a fixture in the community for more than 29 years and have an Excellent Rating the BBB and Consumer Affairs, we have chosen the better part of valor and decided to return our clients deposit in full and wish her well.At Mobilia, we pride ourselves on offering high quality furniture at exceptional prices. Our customer service is top notch and beyond compare. With that said, every now and then we find a client that we cannot please. When this happens, we are more than happy to offer them their money back and wish them well.In this case we have done just that.